Medical Front Desk Representative

Job TitleUnder the supervision of the Medical Office Manager and/or Medical Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintains records and accounts. Promoting Neighborhood Health services according to patient needs.Demonstrates commitment to Neighborhood Health’s mission of improving health and advancing health equity in Alexandria, Arlington, and Fairfax by providing access to high-quality primary care regardless of ability to pay.Duties/Responsibilities:Greets patients, families, and visitors in a courteous, friendly, and professional mannerEffectively utilizes the Electronic Medical Record (EMR) to register new patients and updates existing patient information including demographics, rendering provider, eligibility & insurance information, pharmacy, and other required fieldsProvides patient forms and other necessary documents and then check them over to ensure that required fields are completed appropriatelyAnswer telephones promptly ensuring that all in-coming lines are always coveredVerifies patient eligibility and insurance coverage prior to every visitCollects co-pays or deductibles prior to the patient being seen by the provider per established policies and procedures.Informs patient of their outstanding balance, noted in the EMR, collect said balance, and issue receipts when payment are collectedProvides excellent customer service, handle patient complaints or escalate to Front Desk Representative III and/or Office ManagerAct as a liaison for patients and staff with questions or concerns related to mobile applications including Healow and/or other services offered by Neighborhood Health in lieu of Front Desk Lead and Office ManagerWorks closely with Medical and Nursing staff to ensure smooth patient flow and cut down on wait timeProvides patients with support and guidance as neededMaintains patient waiting areas, office files, and front-desk areas in a manner that is consistently organized, neat and welcoming throughout the dayAttends scheduled staff meeting and other meetings as neededAdheres to Neighborhood Health Policies and ProcedureMaintain confidentiality of all patient records (HIPAA compliance)Other Duties:Assists with developing, coordinating, and/or recommending improvements in program areaMay be assigned to various projects to advance the development or program areaMay be asked to assist during weekend or eveningMay be assigned to other office locationsAble to work under minimal supervisionOther duties may be assignedQualification/Education and/or Experience Requirements:High school graduate/GED with a minimum of 2 years’ experience in customer service or administrative work in medical office settingsAbility to relate to patients, through familiarity with medical terminologyDemonstrated ability to build and maintain good customer rapportExcellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client baseExperience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populationsKnowledge of the local healthcare environmentBilingual in English and Spanish preferred