Automotive Sales & Finance Manager

Swickard Auto Group is a hospitality company that sells and services cars while cultivating a culture built on one simple idea: do right by people, every time. We believe the best guest experiences start with the best employee experiences. We’ve grown to 40+ locations across the West Coast, Alaska, and Hawaii and serve a sophisticated luxury market in Palo Alto where guests are discerning, financially astute, and loyal to professionals who deliver a premium experience with integrity.

THE ROLE

This hybrids position bridges sales and finance functions. The successful candidate will desking deals on the floor, coaching consultants, managing floor coverage, and handling F&I for personal transactions while supporting F&I as needed. Day‑to‑day scope varies, requiring confidence and composure across both functions. What You'll Do Desk deals with accuracy, urgency, and integrity – structuring transactions that benefit the guest and the store. Coach sales consultants on the floor, guiding them through guest conversations, closing deals, and providing a hospitality‑first experience. Guide guests through financing, leasing, and F&I product options with transparency and professionalism. Present and sell F&I products – including VSC, GAP, and maintenance – through a disciplined menu‑based process. Ensure full compliance with all federal, state, and manufacturer regulations on every deal. Maintain strong lender relationships and structure deals accurately to support clean, timely funding. Partner with sales leadership to ensure seamless deal flow and a consistent guest experience from first contact through delivery. Maintain rigorous CRM and DMS discipline – complete deal documentation, follow‑up records, and compliance paperwork accurately on every transaction. What We're Looking For 3+ years of automotive experience spanning sales management and F&I, with proven performance in both functions. Mercedes‑Benz or luxury brand experience strongly preferred – comfort with high‑net‑worth clientele and a polished, professional presence. Demonstrated F&I performance metrics – PVR, VSC penetration, GAP penetration, and a strong compliance record. Confident at the desk – able to work deals quickly and accurately without sacrificing the guest relationship. Deep knowledge of menu selling, deal structure, and compliance standards (Reg Z, TILA, FCRA). Reynolds & Reynolds or CDK experience preferred. Active state F&I license, or the ability to obtain one prior to start. A hospitality mindset – lead every guest interaction with integrity, transparency, and genuine care. What We Offer OTE of $80,000 – $150,000+ annually. Medical, dental, and vision insurance. Life insurance and supplemental coverage options. Paid time off and paid holidays. Paid Mercedes‑Benz manufacturer and F&I product training. Career growth – strong performers in hybrid roles can advance to GSM, F&I Director, and multi‑store leadership positions. Employee vehicle purchase and service discounts. Backing of a nationally recognized, fast‑growing dealer group with deep operational infrastructure.

WHY MERCEDES‑BENZ OF PALO ALTO

Located in Silicon Valley – an affluent, brand‑conscious market where guests arrive informed and expect excellence. A hybrid role offers exposure across sales and finance, expanding skill sets and long‑term career options within Swickard. Strong reputation – ranked Top 5 in North America for reputation in the automotive industry. Process‑driven store culture that focuses on performance rather than chaos. Values rooted in HEART – Honor, Engage, Anticipate, Respond, Thank – shaping hiring, leadership, and guest service. Leadership that respects expertise, supports performance, and invests in long‑term growth. Mercedes‑Benz of Palo Alto offers a rare combination of sales floor influence and finance office ownership in one of the most competitive luxury markets. Three years of experience across both functions is the foundation; this role builds on that. Silicon Valley guests expect a finance and sales experience that is transparent, precise, and genuinely respectful of their time and intelligence. If you’re a proven performer in both sales and F&I ready to take on a high‑impact role at a premium brand, we’d like to meet you. #J-18808-Ljbffr Swickard Auto Group