Service Manager

Job Description

Job Description

Company Summary

We are a machine tool distributor headquartered just south of Dayton, Ohio. The company specializes in selling and servicing primarily Fanuc-controlled machine tools, representing approximately 8 different equipment lines. We maintain a fast-paced, family-oriented, and collaborative culture. The company is smaller and more agile than larger competitors with a hands-on owner who values work ethic, teamwork, and a personal approach to both employees and customers.

Job Summaries

The Service Manager is a working manager role responsible for performing hands-on field service while leading and mentoring the service team. This position requires strong technical expertise in Fanuc controls and both mechanical and electrical systems. The role includes up to 25% regional travel and offers the opportunity for candidates ready to step into their first management position.

Responsibilities

• Perform hands-on field service work including installations, alignments, spindle rebuilds, and basic customer training
• Troubleshoot and repair Fanuc-controlled machines (including PLC and ladder logic)
• Lead, mentor, and manage the service engineering team
• Help evaluate and implement new service management software
• Provide technical support and maintain high customer satisfaction
• Occasional travel to trade shows or builder facilities

Requirements

• Minimum 5 years of field service experience in the machine tool industry
• Strong technical experience with Fanuc controls, including PLC and ladder logic
• Solid mechanical and electrical competence (electrical skills are highly valued)
• Hands-on experience with service tasks such as spindle rebuilds, installations, alignments, and troubleshooting
• Valid driver's license and ability to travel regionally (up to 25%, approximately 4-5 days per month overnight)
• Ability to work independently while leading a small team

Preferred Requirements

• Some prior management, team lead, or mentoring experience
• Experience with service management software or CRM systems
• Background working with multiple machine tool lines

Compensation & Benefits

• Hourly rate approximately $60/hr + overtime
• Bonus: 3% of all gross margin from service work paid into a department pool to be allocated by the manager
• $700 per month car allowance
• All travel expenses covered via company credit card
• Full benefits package (100% employer-paid health insurance, HSA contributions, 401(k) match, company-paid life insurance)

Location

Onsite south of Dayton, Ohio.