Program Administrator

Job Description

Job Description

Job Title: Program Administrator

Department: Operations
Reports To: Chief Operating Officer
FLSA Status: Exempt

Position Summary

The Program Administrator is responsible for the overall management and daily operations of an assigned residential behavioral health program. This position ensures the delivery of safe, high-quality, person-centered services while maintaining compliance with all company policies, state regulations, and accreditation standards, including CQL requirements.

Essential Job Functions

Program Operations

· Oversee daily operations of the residential program

· Ensure adequate staffing levels and coverage

· Maintain a safe and therapeutic environment

· Monitor client needs and services

· Ensure incident reporting compliance

Staff Supervision & Leadership

· Supervise and evaluate staff performance

· Ensure adherence to policies and procedures

· Address performance concerns and corrective action

· Assist with hiring and onboarding

· Promote a positive work environment

Compliance & Documentation

· Ensure compliance with state and CQL standards

· Monitor Therap documentation and reporting

· Maintain audit readiness

Financial & Administrative Oversight

· Manage budgets and expenses

· Monitor company credit card usage

· Review timecards and attendance in ProLiant

Communication & Collaboration

· Communicate with leadership and clinical staff

· Provide program updates

· Participate in meetings and audits

Leadership Expectations

Model ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.

Minimum Qualifications

· Bachelor’s degree preferred

· 5 plus years’ experience in behavioral health or residential setting

· Supervisory experience required

· Strong organizational, administrative and communication skills

Licensure / Certification Requirements

· Must pass required background checks

· CPR and First Aid certification required

· Drug screening and registry compliance

Work Environment & Physical Requirements

· Flexible work hours including evenings and weekends

· Ability to stand, walk, and lift as needed

· Availability during emergencies

Performance Expectations

· Census and occupancy goals

· Documentation compliance

· Incident reporting compliance

· Staff retention

· Budget adherence