Customer Service Representative
SPEEDWAY COLLISION
Benefits:
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Employee discounts
Speedway Collision is seeking a professional, friendly, and highly organized Customer Service Representative to join our Indianapolis team. This position serves as an essential connection between our customers and repair professionals, helping ensure every customer feels informed, respected, and supported throughout the collision repair process.
Benefits and Perks
Competitive compensation
Paid time off
Career growth and advancement opportunities
Professional training and development
Supportive, team-oriented work environment
Job Summary
As a Customer Service Representative, you will guide customers through the administrative and communication portions of their repair experience—from the initial phone call through vehicle delivery. You will answer questions, collect accurate information, provide repair-status updates, coordinate appointments, and assist with customer concerns.
The ideal candidate is compassionate, dependable, comfortable using computers, and able to communicate calmly and professionally with customers who may be experiencing the stress and inconvenience of an accident.
Key Responsibilities
Greet customers in person and provide a welcoming, professional first impression
Answer and manage a high volume of incoming telephone calls, emails, and customer inquiries
Listen carefully to customers, identify their needs, collect relevant information, and determine the appropriate next step
Schedule estimates, repair appointments, vehicle drop-offs, and deliveries
Provide timely repair-status updates using information supplied by the production and estimating teams
Explain the collision repair process in clear, customer-friendly language
Follow approved telephone scripts, communication procedures, and customer-service standards
Accurately document customer conversations, requests, concerns, and follow-up activities
Assist with obtaining customer and vehicle information, insurance details, authorizations, and other required documentation
Coordinate communication among customers, insurance representatives, rental providers, vendors, and internal team members
Address customer concerns professionally and escalate issues to management when appropriate
Maintain organized electronic and paper records
Support front-office operations, including scanning, filing, data entry, and general administrative responsibilities
Protect customer privacy and confidential business information
Participate in training and team meetings to maintain current knowledge and strengthen customer-service skills
Help maintain a clean, organized, and professional customer reception area
Contribute to team goals for customer satisfaction, communication quality, and operational performance
Qualifications
High school diploma or GED required
Previous customer service, receptionist, administrative, automotive, or collision repair experience preferred
Excellent telephone, written, and face-to-face communication skills
Friendly, professional, and compassionate approach to customer service
Strong active-listening and problem-solving abilities
Comfortable using computers, email, customer-management systems, and standard office software
Ability to learn collision repair terminology and workflow procedures
Highly organized with strong attention to detail
Ability to prioritize responsibilities and manage time effectively
Capable of remaining calm, courteous, and solution-focused under pressure
Dependable, punctual, and committed to following through on customer needs
Ability to work independently while contributing to a team environment
What Success Looks Like
A successful CSR at Speedway Collision makes customers feel confident that they and their vehicles are in capable hands. They communicate proactively, document information accurately, follow through on commitments, and work closely with the entire team to create an exceptional repair experience.
Speedway Collision is an equal opportunity employer. Employment decisions are based on qualifications, merit, and the needs of the business.
$17.79 - $21.64 per hour
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