Patient Transport Supervisor

Description

As a Patient Transport Logistics Supervisor, you will oversee day-to-day operations of patient transport and lift team services, ensuring safe, efficient, and timely movement of patients across the organization. You will lead a team responsible for positioning, transferring, and transporting patients via wheelchair, bed, or gurney, including those requiring moderate to total assistance.

This role plays a critical part in supporting patient flow, staff coordination, and safe patient handling practices while maintaining high service and quality standards.

Key Responsibilities

• Supervision & Operations

• Oversee daily staffing, assignments, and workflow for Patient Transport, Lift Team, and Logistics staff

• Lead daily huddles and provide real-time guidance to ensure operational efficiency and service excellence

• Monitor productivity and maintain accurate shift activity logs

• Patient Care & Safety

• Ensure safe patient handling practices, including lifting, turning, transferring, and repositioning

• Serve as the department's Safe Patient Handling Champion, promoting compliance and best practices

• Training & Development

• Train and onboard new hires across Patient Transport, Lift Team, and Logistics functions

• Provide ongoing coaching and instruction to support staff performance and development

• Quality & Compliance

• Conduct administrative walkthroughs to ensure compliance with departmental standards and quality expectations

• Oversee equipment maintenance, cleaning, and disinfection protocols

• Coordination & Support

• Perform dispatching and clerical functions to support logistics operations

• Support decedent affairs processes with professionalism and sensitivity

• Serve as a departmental liaison to address service concerns and support service recovery efforts

Salary Range: $31.03- $65.90 Hourly

Qualifications

Preferred:

• BLS certification from the American Heart Association or Red Cross.

• Understanding of basic medical terminology and CareConnect (Logistics Dashboard)

• Dispatching experience

• Experience in patient transport, lift team, or logistics

• Ability to transport patients in medical equipment using correct body mechanics.

• Ability to follow established lift/transfer procedures in a safe and competent manner such as repetitive bending, stooping, squatting, standing, and sitting for long periods of time; and lift, push, and pull a minimum of 150lbs.

• Interpersonal skills to interact diplomatically and sensitively with patients.

• Ability to read, write, and speak in the English language.

• Maintain cooperative working relationship with co-workers and all hospital staff.

• Ability to perform basic arithmetic computations.

Required:

• Requires a minimum of 5 years experience in an acute care hospital in the Transportation Department or equivalent in a management position.

• Demonstrated skill in project management, including performance of functional and operational analysis.

• Knowledge of Federal, State, and University regulations as they pertain to areas of responsibility.

• Knowledge of community and national healthcare institutions administrative practices and trends.

• Managerial skills to accomplish the many projects related to the management of the diverse areas of responsibilities.

• Ability to review and analyze information under time constraints and make prompt and appropriate decisions. Knowledge of business management principles and practices in a teaching/research health center, and skill in applying those principles to the department operation.

• People skills to foster a positive work environment to create effective liaison with areas throughout the hospital, and to interact diplomatically with the public in a high-volume public contact setting.

• Skill in organizing material and information in a systematic manner to maximize efficiency and minimize duplication effort.

• Ability to work varied hours upon short notice or report to work in the event of a disaster or staffing problems.

• Ability to work with frequent interruptions and to deal with many details within a short span of time.

• Skill in analysis, budget preparation and control. Skill in developing long and short-range goals which are compatible with the overall Medical Enterprise objectives.

• Skill in independently identifying workflow, patient flow, personnel, and procedural problems and implementing viable solutions.

• Managerial skill to direct the recruitment, selection, and discipline of subordinate personnel.

• Skill in initiating team-building techniques to create a positive work environment and organizational cohesiveness.

• Ability to assess division training needs, develop appropriate training programs using a variety of available resources.

• Ability to establish and sustain effective relationships with external agencies, professional staff, administrators, and employees.

• Detailed knowledge of current state and federal resource programs, eligibility requirements and protocols.

• Demonstrated knowledge of Staff Personnel policies and procedures.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.