Service Manager

Job Description

Job Description

Join
4 Senses House Cleaning as Our Field Success Manager

Lead People. Elevate Standards. Build a Winning Team.

4 Senses House Cleaning is one of Madison’s fastest-growing residential cleaning companies, known for delivering premium service, exceptional client experiences, and a positive team culture. We are looking for a highly organized, people-focused Field Success Manager to lead our cleaning teams in the field and help us scale to the next level.

This is not just a “supervisor” role. We’re looking for a leader who takes ownership, solves problems fast, develops people, and ensures every client experience reflects our brand standards.

If you thrive in leadership, enjoy coaching teams, and want to grow with a company that values excellence, this could be the opportunity for you.

Position Overview

As the Field Success Manager, you will oversee daily field operations, support cleaning technicians, perform quality inspections, manage team accountability, and ensure clients consistently receive a 5-star experience. You’ll serve as the bridge between ownership, office operations, and field staff.

Responsibilities

Team Leadership

• Lead, motivate, and support cleaning technicians in the field
• Conduct team check-ins, coaching, and performance feedback
• Train new employees on systems, standards, and company expectations
• Promote accountability, professionalism, and positivity

Quality Control

• Perform inspections to ensure cleaning quality meets company standards
• Resolve issues quickly and professionally
• Maintain consistency across all client homes

Operations Management

• Monitor schedules and ensure teams stay on time
• Handle field-related problem-solving throughout the day
• Communicate with office staff regarding team performance and client updates
• Ensure supplies are maintained properly

Client Experience

• Deliver exceptional customer service
• Address client concerns professionally and efficiently
• Build long-term client trust and retention

What We’re Looking For

Required Qualifications

• Leadership or management experience
• Strong communication and organizational skills
• Ability to manage multiple priorities under pressure
• Valid driver’s license and reliable transportation
• Professional appearance and positive attitude
• Ability to lead by example
• Ability to analyze data and create review processes
• Must have excellent communication skills with a strong desire to help others
• Must be analytical and creative to develop plans to recruit, motivate, and encourage employees while striving to improve processes and product quality
• Bilingual: English and Spanish 
• Eye for details

Preferred Qualifications

• Experience in residential cleaning, hospitality, home services, or field operations
• Bilingual (English/Spanish)
• Experience training or coaching teams

Compensation & Benefits

• Competitive hourly pay or salary based on experience
• Performance bonuses
• Paid training
• Growth opportunities within a rapidly expanding company
• Supportive and team-oriented culture
  
• Monday-Friday 
• Direct deposit every Friday
• Dental and Vision insurance
• Health Insurance 
• 401 (k) with company match
• Paid Birthday Off (PTO)
• Paid holidays 
• Annual company parties & fun contests
• Referral bonuses
• Monthly Performance bonuses
  

Why Join 4 Senses?

At 4 Senses, we believe great people build great companies. We invest in our team, promote from within, and create opportunities for leaders to grow with us long-term.

We are building the most trusted residential cleaning brand in Madison — and we want leaders who are excited to help build it.

To Apply

Send your resume and a short introduction explaining why you’d be a great fit for the Field Success Manager role.