System Engineer L2 - Systems Admin/Network Admin

Job Description

Job Description

Love solving complex technical problems?

NetGain Technologies is looking for a System Engineer L2 to join our Managed Services team. In this role, you'll serve as an escalation resource for advanced client issues, working across Microsoft 365, Windows Server, virtualization, networking, and security technologies to keep our clients productive and secure.

If you enjoy troubleshooting challenging issues, learning new technologies, and building strong client relationships, we'd love to talk.

What You'll Do

• Serve as an escalation point for Tier 1 support technicians.
• Provide remote and occasional on-site support to managed services clients.
• Troubleshoot and support Microsoft 365, Exchange Online, Windows Server, Active Directory, VMware, networking, backup, and security solutions.
• Configure and maintain user accounts, permissions, email systems, and core infrastructure services.
• Document work accurately and communicate proactively with clients.
• Deliver exceptional service while meeting client expectations and service level commitments.
• Continuously expand your technical knowledge through training and certifications.

What We're Looking For

• 2+ years of hands-on IT support or systems engineering experience.
• Experience supporting Windows Server, Active Directory, Microsoft 365, and virtualized environments.
• Strong understanding of networking concepts including switching, routing, firewalls, VPNs, DNS, and DHCP.
• Experience with Cisco, Fortinet, VMware, Citrix, or similar technologies is a plus.
• Strong troubleshooting, communication, and organizational skills.
• Relevant certifications such as CCNA, AZ-104, Network+, or similar are preferred.

Why NetGain?

• Open PTO
• Competitive pay and benefits
• 401(k) with company match
• Paid training and certification opportunities
• Flexible work environment
• A people-first culture that values growth, accountability, and continuous improvement
• Opportunities to learn new technologies and advance your career

  Core Values: These are table stakes for us at NetGain. Our Core Values guide every decision we make. This role is meant to create an experience that supports the values and goals of NetGain and fosters a one-of-a-kind service experience for our clients.

• People First
• Above and Beyond
• Continuous Improvement
• Extreme Ownership

Come Grow With Us! 

Join NetGain Technologies and be part of a team that values talent, technology, and has a passion for driving growth. Embark on a journey where you not only grow professionally but also make a significant impact on the SMBs that fuel our local communities.

We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain Technologies encourages you to break that statistic and to apply. No one ever meets100% of the requirements. 

We look forward to your application!

  NetGain Technologies is an equal opportunity employer.