Director, Master Data

Director, Customer Master Data

Job Title: Director, Customer Master Data Location: Remote

Who We Are: HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What You'll Do: The Director, Customer Master Data provides enterprise leadership, strategy, and accountability for customer master data across the organization. This role owns the definition, governance, quality, prioritization, and execution of customer master data that enables accurate order creation, digital access provisioning, billing integrity, reporting, and integrated platform experiences. This role ensures trusted customer data across upstream and downstream systems, mitigates enterprise risk, and drives cross-functional alignment across Operations, TSG, Finance, Sales, Marketing, Customer Service, Customer Success and Product Management. This role will also be accountable to the Chief Data Officer's data product framework and governance model.

Key Responsibilities:

• Enterprise Strategy & Ownership
• Data Governance & Quality
• Operational Execution & Risk Management
• Technology & Integration Leadership
• Cross-Functional Collaboration
• People Leadership

What You'll Need: 10+ years of experience in Master Data Management, Data Governance, or Enterprise Data Operations. Experience managing customer or user data supporting digital products, platforms, or SaaS solutions, including identity, access, and entitlement models. Proven leadership experience owning customer or account master data in complex, multi-system environments. Deep understanding of customer data concepts including accounts, organizations, contacts, hierarchies, identifiers, and lifecycle management. Experience partnering across Operations, IT, Finance, and Commercial teams. Demonstrated ability to operate both strategically and hands-on in dynamic environments.

What We're Looking For: Experience with enterprise MDM platforms (e.g., Informatica MDM, SAP MDG). Background supporting order-to-cash, digital fulfillment, rostering, entitlement, or billing processes. Experience in education, SaaS, or subscription-based business models. Familiarity with large-scale system integrations and data transformation initiatives.

Salary range: $160 - $165K. Application Deadline: The application window for this position is anticipated to close on June 21, 2026. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.