Senior Store Manager

Location 1327 East Saint Gertrude Place,Santa Ana, CA, 92705,United States Base Pay $92,000.00 - $98,000.00 / Year Job Category Retail Store Leadership, Retail Store Operations Employee Type Full Time Exempt Manage Others Yes The Senior Store Manager is responsible for providing support, analysis, and recommendations to multiple retail locations and leads all Store Management to ensure operational efficiency and profitability at the Store level. Concentrates on a wide range of compliance regulation, technology launches, policy and procedures and operational administrative duties, to effectively drive high performance. The Senior Store Manager serves as a business partner to the Store, Field, and Corporate Offices. The Senior Store Manager is also the entrepreneurial spirit and visionary directing the in-store business functions that drive sales and profitability by increasing staff productivity, improving service and meeting business objectives. In adherence to all compliance regulations governing the purchasing and selling of Cannabis and Non-Cannabis product, the Senior Store Manager will partner with the CEO of Retail, Head of Stores, Regional Director and/or District Manager to oversee all facets of policy and procedures and operational administrative duties. The Senior Store Manager’s customers include all Store Employees, Corporate Business Partners, and Customers. The Senior Store Manager is responsible for all of the Core Responsibilities below in their Home Store and in stores in their direct responsibility. Core Responsibilities: Drive Stores profitability by guiding team members to utilize company reports to react to trends and drive business. Manage the Store by providing various reports in all budget and expense related items to positively impact business decisions resulting in improved sales and profitability. Responsible for all labor/payroll reporting and management to maximize efficiencies and accurate reporting to drive sales and customer service. Prioritizes and communicates department issues to CEO of Retail and/or Retail District Manager. Ensures expense controls within the Store are met with various initiatives and strategies. Support execution of designated category in-store promotions and GWPs to support growth of business and customer engagement. Responsible for utilizing and communicating a centralized calendar of designated brand demos, trainings, and in-store events with peers to present a cohesive monthly and quarterly calendar for their store teams. Leadership & Communication Support, contribute, and participate in Market calls and Market meetings. Lead and Expect effective and positive communications skills in both written and verbal form, individually and from the teams. Function as a liaison to a new Store within the Market to develop communication, follow through and critical thinking skills while gaining a multi-Store perspective. Communicates Store and Company information/directives to the Store Teams in their Home Store and additional stores in their responsibilities. Responsible for communication of designated category promos and events to Store Teams to align with global and store strategies. Exhibit consistent follow through and critical thinking skills. Possess and exhibits excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills, and strong leadership qualities. People Development Assume the role of mentor instore with regards to talent development and Employee mentorship in their Home Store and additional stores in their responsibilities. Leads and supports staff development, models the way in maintaining relationships with our customers while enhancing the brands image through their teams. Strategically recruit, train, and develop a productive Store team and provide the Market with strong candidates to support bench strength for all our retail locations. Determine staffing requirements to support forecasted sales and payroll budget, share pertinent information with the store teams and peer group when needed. Develop Leadership teams to ensure successful planning to positively impact business, ensure bench strength and succession planning. Lead, develop and facilitate communication of staff education materials on all current and future product. Managing the Environment Manages the Store Teams to maximize sales through analytical and creative management of merchandise from receipt to sale. Coach the Store Teams to take initiative as leaders to oversee all levels of Customer Service by setting daily goals and expectations to create a positive Store environment. Exhibit excellent floor presence by training and coaching Store Teams on Customer standards, product placement, and time management. Lead the teams to uphold Retail Customer service standards. Support the teams by contributing to the maintenance of all product stock areas. Operations Manage the teams to perform all Store level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures. Manage the Store’s profitability and guide teams members to use company reports to analyze and react to trends to drive business. Lead, teach and guide teams members to use company product reports to drive business. Achieve store goals by training in Loss Prevention awareness and overseeing adherence to Loss Prevention practices when in store. Collect and compile Store’s payroll information weekly and send to appropriate HR and Manager. Conduct Store Audits on a regular basis and provide teams with constructive feedback and obtainable goals. Consistently evaluate current operations management processes to ensure they are streamlined and efficient. Communicate feedback directly to the CEO of Retail and/or Retail District Manager. Lead and support the teams in shipping and receiving process. Ensure that all operational tasks are completed, and all backstock areas clean and organized. Ensure compliance with all DCC, State and City regulations. Ensure compliance with Company emergency and safety procedures to protect Employees and Customers from accidents and incidents. Delivery Oversee the retail delivery business in accordance with sales and profitability goals. Collaborate with delivery and Store Leadership to enhance delivery systems and processes. Ensure a neat, clean, and organized Store environment and stock area. Exhibit familiarity with current delivery product and trend awareness. Exhibit extensive knowledge of logistics, safety protocols and regulations around Cannabis transportation and delivery. Oversee the management of daily distribution activity and ensure systems are updated to reflect current data and information. Oversee the management of administrative needs of dispatchers and drivers, including wage and hour, breaks, time off, payroll approvals, etc. Oversee time off management for drivers and ensure there are no disruptions with service. Complete reports and administrative work as needed and requested. Merchandising and Display Collaborate with Head of Stores, Regional and Store Leadership to enhance the Store environment and efficiently execute all inventory and merchandising projects. Collaborate with Head of Stores, Regional and Store Leadership to ensure fast and efficient flow of merchandise to the sales floor. Ensure a neat, clean, and organized Store environment. Exhibit exceptional knowledge of current product and trend awareness. Support the Store teams by assisting in merchandising and displaying products as needed. People Skills and Ownership Communicates and coaches effectively to all levels across the Store. Develops partnerships to enable business success. Adapts to changes required by the business Acts professionally and with integrity providing open, honest, and constructive feedback Makes fast, smart decisions, takes initiative and calculated risks to improve personal and Store performance. Accepts responsibility for performance and ensures all commitments are met. Additional Responsibilities: Must be 21+ years old. Qualified Candidates should have a minimum of 2-3 years’ experience as an Assistant Senior Store Manager or Senior Store Manager in a retail environment. Must pass a federal background check via Live scan in certain markets. B.A. preferred, but experience is paramount. Experience working in a highly regulated businesses is desirable. Uses sound judgment when making decisions. Assumes other duties assigned by supervisor. Exhibits strong leadership skills amongst peers and have confidence communicating at the Store and Market level. Uphold excellent Customer service skills and a service orientated culture. Achieve statistical results (sales, payroll, shrinkage). Previous Cannabis experience preferred. This job operates in a professional cannabis Store environment. This role routinely uses standard office and Store equipment such as computers, phones, printers, POS. This position regularly requires working evenings, nights, weekends, and holidays. This position requires working a minimum of one weekend per month. Physical Demands: While performing the duties of this job the Employee is regularly required to talk and hear. While performing the duties of this job the Employee is frequently required to stand, walk, use hands or feet, reach with hands and arms, and required to lift a min of 50lbs. Position Type and Expected Hours of Work: This is a full-time, exempt position which reports to the Retail Head of Stores, Regional Director, or District Manager This position can require work on early mornings, late nights, weekends, and holidays. Travel: This position may require you to travel to corporate offices as well as other Store locations for training, learning and development. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are a requirement of the Employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. #J-18808-Ljbffr