IT Support Specialist

IT Support Specialist

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.

We are looking for a talented IT Support Specialist to join our IT department in New York. At HiBob, we're building the exceptional in all that we do. In this role, you'll be the go-to Bobber for IT in New York and globally, responsible for ensuring that all aspects of the IT experience for our Bobbers are exceptional. Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least three days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!

Job Requirements

• Can demonstrate 2-3 years of experience as an IT Helpdesk / System Admin in a SaaS organization.
• Hands-on experience with computer hardware and software installations, administration, and Tier 1, 2 troubleshooting, can diagnose and resolve technical issues.
• Strong familiarity with macOS, Windows 10, 11 - Required.
• Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF - Highly Preferred.
• Experience as an administrator of SaaS platforms such as Okta, Google Workspace, Zoom, Zendesk, Office 365, and more (Required).
• You are self-motivated and self-directed; you'll take a task and run with it through to completion.

Job Responsibilities

• Deliver outstanding technical support for Bobbers' requests and issues related to workstation hardware and software (both Windows and macOS), network connectivity, and audio/video and web conferencing systems.
• Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
• Coordinate IT orders and stock, collaborating closely with suppliers and vendors.
• Provide both on-site and remote support, ensuring uninterrupted IT services.
• Administer corporate cloud services such as Okta, Google Workspace, Jamf, Zoom, Zendesk, Office 365, and more.
• Assist with network administration tasks.
• Maintain meeting rooms and audiovisual equipment (event spaces) for smooth operations.
• Take ownership of IT stock and asset management.
• Lead seamless IT onboarding for all new Bobbers and ensure complete offboarding processes are carried out when Bobbers leave us.
• Lead challenging technological projects that support the growth and scale of HiBob.
• Create knowledge base articles and documentation on implemented solutions and system configurations.
• Always look for opportunities to improve our IT practices and processes.
• Support our internal events and general audio-video and digital signage with best-in-class hardware and software.

Base salaries for this role ranges from $88,000 - $100,000 USD per year. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

Job Benefits

At HiBob, our people are at the heart of everything we do. We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below.

• Equity in a global, high-growth HR tech SaaS leader
• 401(k) with a 3% company match effective the month following your start date
• $2,500 employee referral bonus

• Medical, dental, and vision coverage from day one
• $1,920 annual wellness stipend to support your physical and mental wellbeing
• Annual Headspace membership and expanded wellness benefits

• Hybrid working model for Bobbers in the NY metro area
• Temporary work from anywhere for up to 2 months per year (after 6 months)

• Generous paid time off and company holidays to rest, recharge, and enjoy
• Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Your birthday off — plus a special gift from us

• Home office allowance to set up your ideal workspace

• Two paid Social Impact days each year to give back to causes you care about
• Frequent team and company social events, both in-person and virtual
• Dog friendly office

• 88,000 – 100,000 USD Annual