Customer Service Manager

A growing distribution company is seeking a hands-on Customer Service Manager to lead a team of Account Coordinators supporting customers throughout the Western U.S. This role is ideal for someone who enjoys developing people, partnering with Sales and Operations, and driving process improvements in a fast-paced environment. You'll oversee customer accounts, coach a seasoned team, and help ensure orders are processed accurately and delivered on time. Responsibilities Lead, coach, and develop a team of Account Coordinators Manage key customer accounts and escalated issues Partner closely with Sales, Operations, and Warehouse teams Improve processes, reduce errors, and enhance customer satisfaction Monitor performance metrics, order accuracy, and service levels Support employee training and development Travel occasionally to regional locations as needed Qualifications 5+ years of customer service, account management, or operations leadership experience Experience supporting sales teams and customer-facing operations Background in distribution, logistics, manufacturing, supply chain, or similar industries preferred Strong leadership, communication, and problem-solving skills Experience with ERP systems; Acumatica or Sage is a plus Ability to manage multiple priorities in a fast-paced environment #J-18808-Ljbffr