Landscape Account Manager
Gras Lawn
Job Description
Job Description
Seeking a motivated go-getter to manage our Philadelphia client accounts. You’d be the primary contact for our clients, building long-term relationships that foster satisfaction, retention, and sales.
Core Competencies
- Strong communication and relationship-building skills
- Professional and confident presence
- Sales-oriented mindset with a focus on growth
- Detail-oriented and proactive
- Financial awareness and margin discipline
- Strong organization and time management skills
Performance Metrics
- Customer retention rate (Target: ≥ 90%)
- Maintenance renewal rate
- Enhancement sales revenue (Target: ≥ budget)
- Enhancement gross margin performance
- Landscape quality site assessment scores
- Response time to customer issues
- Support of safety compliance
Core Responsibilities
Customer Relationship Leadership
- Maintain proactive, professional communication with customers
- Build long-term, trusted relationships
- Respond to client needs in a timely and effective manner
Landscape Quality & Site Assessments
- Conduct formal landscape quality site assessments on assigned properties
- Identify quality deficiencies and ensure corrective actions are completed
- Collaborate with the Operations Manager to maintain service standards
Maintenance Renewal Leadership
- Lead maintenance renewal processes for assigned accounts
- Secure contract renewals to achieve retention targets
- Protect pricing integrity and gross margin during the renewal process
Enhancement Sales Leadership
- Identify enhancement opportunities through property inspections and client conversations
- Estimate and propose enhancement projects
- Achieve assigned enhancement sales and gross margin targets
- Coordinate with Operations and Branch leadership to ensure effective execution of sold work
Branch Support & Strategic Alignment
- Participate in branch planning and strategy discussions
- Collaborate with Operations Managers and Crew Leaders to ensure service expectations are clearly communicated and executed
Vacancy posted 1 day ago
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