Service Manager

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).Job Summary: Reach Your Peak at Vail Resorts. You re someone who pushes boundaries and challenges the status quo. You re brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world s 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.Our mission is to create the “experience of a lifetime” not only for our external guests, but also for our internal stakeholders. Use empathy, listening skills and product knowledge to deliver an extraordinary customer experience within the Sales Enterprise. The Catering and Conference Services Manager will plan and service groups and weddings within Breckenridge Resort and Keystone Resort.Job Specifications:Starting Wage: $58,604.00 - $68,000.00Employment Type:Year RoundShift Type:Full Time Minimum Age:At least 18 years of ageHousing Availability:Yes Job Responsibilities:Is this opportunity right for you? We are looking for candidates who can: Maximize food and beverage revenue to the Resorts through strong product knowledge, selling skills and client upselling techniques.Utilize an in-depth knowledge of all areas of the Resort as well as outside vendors used by the department as related to group functions including the capabilities, procedures, policies and pricing. Maintain professional working relationship with food and beverage managers, departments within the Resorts and outside vendors.​Service groups as business levels demand.Work with clients to ensure that the function is professionally planned and have contact with client once in house to ensure any requests or problems are resolved.Monitor collection of pre-payment for all groups prior to their arrival.Keep client aware of time frames for Banquet Event Orders to be completed, signed and returned 45 days prior to arrival for distribution no later than two weeks out.Develop and maintain professionalism with clients, in house departments and vendors, maximizing profitability and guest service.Take responsibility to ensure that group leaders are comfortable with the resort and knowledgeable about our product, personnel and responsibilities.Catering and Conference Services Manager is required to work all major functions as assigned by the Director or Associate Director of Catering and Conference Services, understanding many events will occur in the evening after hours and on weekends.Contribute to the health and strength of a dynamic team culture.Embrace and contribute to an Enterprise-wide culture of leadership.Have two years Conference/Catering services management experience including weddingsHave two years hotel/lodging experienceHave Delphi.FDC experience Job Requirements:4 year bachelor degree prefer Hospitality Degree Proven success in a similar role and environment.2 years’ experience in managing staff at a supervisory levelProficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePointExperience within Delphi FDC (training will be provided to the right candidate.)Proficient in spoken and written EnglishOther Requirements:Flexibility to travel in the resort as needed (transportation is the employee s responsibility.)Phone required for client-facing roles - phone plan is available (candidate must either opt into company plan or assume responsibility for a business phone solution.)Company-use IT Technology Kits are provided for job requirements of corporate remote employees. Any additional items will be at employees’ expense. IT Technology Kits include:Dell laptop and chargerWireless mouseHeadsetVail Resorts branded backpackPreferred Skills: What we are looking for:Excellent organization and communication skills.Ability to consistently manage multiple priorities.Proven success in a similar role and environment.Build solid relationships and partner with people to create results.Able to influence and work with a wide range of stakeholders.Flexible schedule based on business needsYou value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions.Pride and attention to detail.Empathy towards your customers and colleagues.Additional ways that Vail Resorts Invests in you:Flexible Time Off (United States)Mental Health ResourcesEmployee Assistance Program Tuitions grant program - Epic Promise (US based employees)The expected Total Compensation for this role is$58,604.00 - $68,000.00. Individual compensation decisions are based on a variety of factors.Job BenefitsSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles401(k) Retirement Plan Employee Assistance ProgramExcellent training and professional developmentFull Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)Free ski passes for dependentsCritical Illness and Accident plansVail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 518459Reference Date:10/23/2026Job Code Function:Sales