Admissions Representative

Admissions Representative

Gordon-Conwell Theological Seminary is a multidenominational, evangelical graduate school committed to equipping Christian leaders to think theologically, engage globally, and live biblically. With nearly 1,400 students across campuses in Massachusetts, North Carolina, Florida, and online, Gordon-Conwell's student body represents more than eighty-five denominations and fifty countries. The seminary offers master's and doctoral programsdelivered in English, Spanish, and Portuguesethat combine academic excellence, spiritual formation, and a deep commitment to Scripture. Its 12,000 alumni serve Christ through ministry in the church, the academy, and the workplace. Gordon-Conwell is accredited by the Association of Theological Schools, the New England Commission of Higher Education, and the Council for Accreditation of Counseling and Related Educational Programs.

The Admissions Representative serves as the primary point of contact for prospective students from initial inquiry through matriculation, guiding applicants through the admissions process by managing leads, qualifying prospective students, providing program and financial aid information, and ensuring the accurate and efficient processing of application materials and student records. This role is responsible for maintaining regular communication with prospective students, delivering exceptional customer service, and supporting students throughout their enrollment journey. This role also represents the institution at recruitment events, conferences, and networking opportunities to build awareness and generate prospective student interest. As a collaborative member of the Admissions team, this individual works closely with colleagues to troubleshoot issues, improve processes, and contribute to enrollment goals. Success in this role requires strong interpersonal skills, initiative, attention to detail, and the ability to build meaningful relationships while effectively managing a dynamic admissions pipeline.

Admissions Recruiting and Application Processing (60%)

Manage and respond to prospective student inquiries through phone, email, text, virtual meetings, and other communication channels.

Serve as the primary admissions counselor for assigned prospects throughout the enrollment journey.

Provide accurate information regarding degree programs, certificate programs, admissions requirements, scholarships, tuition, and financial aid opportunities.

Qualify prospective students by assessing academic background, prior educational experience, GPA, transfer credit eligibility, career goals, and program fit.

Evaluate prospective students against institutional admissions requirements and recommend next steps.

Guide students through the application process, ensuring completion of all required materials.

Maintain regular communication with applicants to encourage progression through the admissions funnel and reduce application attrition.

Track and manage admissions activities within the seminary's CRM and student information systems.

Monitor applicant status and proactively communicate needed actions and deadlines.

Collaborate with the Director of Admissions, the Review Committee and other institutional stakeholders as necessary during the admissions process.

Facilitate timely connections with Student Financial Services regarding payment options, financial aid, scholarships, and funding plans.

Coordinate with Student Success, Registration, and other student support offices to ensure a smooth transition from admission to enrollment.

Maintain accurate records of student interactions, enrollment outcomes, and admissions activity.

Recruitment Events and Travel (40%)

Represent the institution at recruitment events, conferences, college fairs, church gatherings, community events, and other outreach opportunities.

Effectively communicate the institution's mission, educational offerings, and student experience.

Develop and maintain relationships with churches, organizations, educational institutions, and community partners within assigned territories.

Assist with planning, coordinating, and executing recruitment and visitation events, including virtual and in-person Explore Seminary.

Support recruitment initiatives on campus and at extension locations.

Regular air and car travel to Admissions events throughout the United States

Key Competencies

Travel Requirements: Regular domestic air and ground travel. Attendance at evening and weekend requirement events. Ability to travel regionally and nationally to represent GCTS at recruitment events. Valid driver's license and ability to travel independently.

Organizational Skills: Strong organizational and planning skills with the ability to manage multiple and competing priorities in short-term and long-term objectives.

Knowledge and Discernment: Good character, flexibility, discretion, confidentiality, and theological awareness have meticulous attention to detail. Understanding of the academic, personal and spiritual capabilities required for theological training

Cultural Intelligence: Commitment to collegiality, diversity, inclusion, and cultural awareness. Demonstrated ability to collaborate and serve in a team environment that requires collegiality and regular collaboration across matrixed, multi-campus environment.

Communication and Interpersonal Effectiveness: Exceptional interpersonal abilities manifested in a confident, warm, outgoing manner. Must have excellent written and verbal communication skills. Demonstrated ability to collaborate and serve in a team environment that requires collegiality and regular collaboration across multiple locations and modalities.

Technical Knowledge: Basic CRM database skills and the ability to leverage technology is required. Required competency with Microsoft Office. The ability to use web conferencing software (e.g., Zoom) preferred.

Language: Fluency in Korean, Spanish or Portuguese a plus.

Clear understanding of the mission of the Seminary and willingness to abide by the Statement of Faith and Community Life Statement of GCTS.

Education and Experience

Bachelor's degree required.

Previous experience in admissions, enrollment management, recruitment, higher education, sales, or customer relationship management strongly preferred.

Familiarity with financial aid processes and higher education enrollment practices.

Experience presenting to groups and representing an organization at public events.

Application Process

Please apply through Gordon-Conwell's Career Center available here:

Please include these documents in either Microsoft Word or PDF formats:

A cover letter explaining your interest in the position preferred.

A formal CV that includes the names of at least three references required.

No hard copy materials, please. Opportunities to interview will be made available at the search committee's initiative. Applications will be accepted until the position is filled.