Patient Service Coordinators

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Organization Vascular Institute of Virginia Job Title Patient Service Coordinator Reports To Clinical Manager Department Operations Job Status Non-Exempt Job Summary The Vascular Institute of Virginia (VIV) has three advanced outpatient facilities (Woodbridge, VA; Fredericksburg, VA; Fairfax, VA) and one partner facility in Waldorf, Maryland (MVI) focused on minimally invasive, treatments for a variety of issues. The vision for our organization is to provide world‑class care for our patients in a convenient, outpatient setting. Our clinical expertise, knowledgeable staff, and team‑driven work environment sets us apart from other healthcare providers and leads to both career enrichment and advancement opportunities for our employees. We are currently seeking a Patient Service Coordinator. Specific Responsibilities Obtains current patient information from established and new patients. Accurately enters/updates patient information in practice management system. Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type. Assists patients with completion of paperwork when necessary. Notes patient arrival in Electronic Health Record. (SUPRA) Accurately pre‑screens medical records, notates patient allergies on chart and armband. Prints schedules for upcoming appointments. Verifies insurance eligibility and obtains authorizations for dates of service. Attaches needed updated demographics and consent forms to patient charts. Identifies patients by date of birth and name in computer system. Creates new account if patient not in the system. Schedules and re‑schedules appointments as needed. Calls no‑show appointments to reschedule, makes appropriate notations in HER. Performs prescreening process for add‑on appointments. Routinely demonstrates superior customer service skills. Answers telephone in a timely and polite manner, within three rings. Communicates in a courteous, professional, cooperative and mature manner. Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations. Accurately takes messages and conveys information to recipient. Transfers call to physicians / nurses and all other staff when indicated. Protects/observes patient confidentiality per policies and procedures. Scans information into Electronic Health Record. Categorizes, dates, and labels loose medical documents. Accurately imports registration documents into patient’s electronic health record. Demonstrates the ability to collect office charges, post charges to patient accounts and accurately manage cash drawer. Accurately reconciles charges for the day. Correctly prepares daily batch reports/encounters for the Center Manager. Qualifications High School Diploma or equivalent Medical Office experience preferred Bilingual preferred Ability to effectively interact with physicians, patients and other staff members. Translation for patient and provider necessary. Technology Skills Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software. Job Type: Full‑time Education High school or equivalent (Preferred) Experience Medical office: 1 year (Preferred) Front desk/receptionist: 1 year (Preferred) #J-18808-Ljbffr Vascular Institute of Virginia