Client Services Specialist II
Virtual Vocations Inc
Seeking a dedicated Client Services Specialist II for full-time remote work, who will provide exceptional customer support during overnight and weekend shifts, managing client inquiries through email, chat, and phone while ensuring satisfaction and loyalty. Key Responsibilities: Respond to client e-mail, chat, and phone support requests, addressing various concerns such as account issues and phone activations Utilize multiple online systems to resolve support tickets accurately and promptly, prioritizing based on urgency Collaborate with team members and escalate tickets as necessary to enhance the client experience Required Qualifications: Minimum 1 year of prior call center experience High school diploma, GED, or equivalent Reliable remote internet connection with minimum speed requirements of 20Mbps Down/10Mbps Up Dedicated private work location without significant background disruptions Basic skills in Microsoft Office suite (Word, Excel, Outlook)
Vacancy posted 3 days ago
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