Service Manager

Position Summary Manages teams of service technicians through service supervisors in the safe and efficient servicing of commercial industry trades, equipment, components & systems. Directly responsible for the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work. Manages assigned teams typically lead by supervisors. Manages and monitors team performance. Communicates goals and provides performance appraisals to direct reports. Provides coaching, training and development plans as appropriate. Manages teams to meet growth and profitability goals. Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. Provides technical support and guidance to supervisor and technicians as needed. Assists with service quotes and estimates to support sales and growth initiatives. Assists sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates. Manages and reviews financial statements, sales and activity reports, or other performance data to measure productivity and goal achievements and identifies areas needing cost reduction or program improvement. Monitors work performed to ensure quality of work, cost estimates and customer expectations are met. Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts. Visits job sites to evaluate technician abilities, performance, and safety compliance. Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects. Strengthens customer relationship and investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Identifies trends and recommends sustainable solution to the next level of management as appropriate. Actively involved in the hiring, development and counseling of employees, including developing and conducting group meetings and training employees. Performs additional assignments as requested/needed. Job Description Position Summary Manages teams of service technicians through service supervisors in the safe and efficient servicing of commercial industry trades, equipment, components & systems. Position Details Directly responsible for the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work. Manages assigned teams typically lead by supervisors. Manages and monitors team performance. Communicates goals and provides performance appraisals to direct reports. Provides coaching, training and development plans as appropriate. Manages teams to meet growth and profitability goals. Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. Provides technical support and guidance to supervisor and technicians as needed. Assists with service quotes and estimates to support sales and growth initiatives. Assists sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates. Manages and reviews financial statements, sales and activity reports, or other performance data to measure productivity and goal achievements and identifies areas needing cost reduction or program improvement. Monitors work performed to ensure quality of work, cost estimates and customer expectations are met. Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts. Visits job sites to evaluate technician abilities, performance, and safety compliance. Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects. Strengthens customer relationship and investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Identifies trends and recommends sustainable solution to the next level of management as appropriate. Actively involved in the hiring, development and counseling of employees, including developing and conducting group meetings and training employees. Performs additional assignments as requested/needed. Qualifications High school degree or GED 7 years of experience performing service maintenance and repair work within the mechanical industry, including lead experience OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire) Valid U.S. Driver License and clean driving record Successful completion of a trade/technical training program preferred Working knowledge of business/industry practices, processes and standards Strong verbal and written communication skills Strong organizational and problem-solving skills Ability to successfully lead a team and motivate workers Good Microsoft Office skills and other related business application Benefits As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family: 401(k) plan with 50% company match (no cap) and immediate 100% vesting Medical, dental, and vision insurance (100% paid for employee) Annual bonus program based upon performance, achievement, and company profitability Term life, AD&D insurance, and voluntary life insurance Disability income protection insurance Pre-tax flexible spending plans (health and dependent care) Paid parental leave Paid holidays, vacation, and personal time Training/professional development opportunities and company-paid memberships for professional associations and licenses Wellness benefits About Southland Industries As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. Contingent Employment All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time. External Agency Announcement Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS). #J-18808-Ljbffr Southland Industries