IP - HVAC Service Technician

Job Description Job Description SUMMARY : The HVAC Service Technician serves customers by installing and servicing systems and products. This position fosters positive customer interactions by identifying system issues and completing repairs to the satisfaction of the customer and the company. ESSENTIAL DUTIES AND RESPONSIBILITIES:The requirements listed below are representative of the knowledge, skill, and/or ability, and physical demands required. Serves existing accounts by analyzing service orders, planning daily travel schedules, investigating complaints, conducting tests and resolving problems. Establishes service by studying system requirements, ordering and gathering components and parts, completing installation and performing acceptance tests. Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements. Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs. Documents service and installation actions by completing forms, reports, logs, and records. Updates job knowledge by participating in educational opportunities and reading professional publications. Completes required paperwork accurately and timely for Customer and Company. Follows all safety restrictions required by Company, Customer, and OSHA. Ability to understand wiring diagrams. Performs all other duties as assigned. COMPETENCIES: Job Knowledge- Includes awareness and possession or mastery of special facts, practices, manual skills and techniques and decision-making methods. Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities. Communication Oral- Speaks clearly and persuasively. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Participates in meetings. Problem Solving- Solves difficult problems with effective solutions. QUALIFICATIONS: Education and/or Experience- High School Diploma (or GED or High School Equivalence Certificate required). 2 or 4-year degree from an accredited trade school, college, or university preferred. 2+ years of HVAC service, preferably in commercial or industrial preferred. NATE certification and EPA certification a plus. Language Skills- Ability to read, analyze, and interpret sales/ticket orders and other documents in English. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, customers, co-workers, vendors, etc. Computer Skills- To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an intermediate level of knowledge of Microsoft Office. Other industry platforms are also utilized. Other Qualifications- Valid in-state Driver’s License and clean driving record required. Carrier requirements are 21 years of age with a minimum of 2 years driving experience. Extensive travel is required with occasional overnight stays. PHYSICAL DEMANDS: While performing the duties of this job, the individual will be standing, climbing, balancing, stooping, kneeling, crouching and crawling 80 percent of the time. This individual will frequently move about inside tight and cramped spaces. This individual is frequently required to walk, use hands and fingers to reach, feel, grasp/manipulate and be able to reach with hands and arms. Specific vision abilities include the ability to see well up close and at a distance, the ability to distinguish, colors, good peripheral vision and depth perception, and the ability to adjust focus. The employee is regularly required to talk and hear. The employee must regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds. The individual must be capable of reviewing their work for errors and making adjustments as necessary. The individual must be able to remain in a stationary position for 20 percent of the time while operating their computer and performing office work in their Company vehicle. They must be able to exchange accurate information with customers and others in the office while interacting. They may occasionally operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer. WORK ENVIRONMENT: This position requires working outdoors, in mechanical/equipment rooms and in possible extreme weather conditions. The employee is regularly exposed to moving mechanical parts and heavy equipment. The employee is frequently exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, outside weather conditions, risk of electrical shock (high voltage) and vibration. The employee is occasionally exposed to toxic or caustic chemicals, extreme cold and extreme heat. The noise level in the work environment is usually moderate to high depending on customer job sites. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. #zr