IT Lead Support Worker - Arizona State University

The IT Support Worker Lead is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker Lead will be required to interact with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Support the day-to-day IT operations, including POS management, hardware and network trouble shooting, and technology support
• Maintain an organized approach
• Manage Senior Team & Management level IT needs
• Micros Simphony System Liaison – ASU POS
  • Hardware troubleshooting and installation,
  • Software programming
  • Report gathering and distribution 
• Catapult System Manager – Aramark Markets POS
  • Hardware familiarization, basic troubleshooting 
  • Software Programming when POD associates cannot
  • Report gathering and distribution
  • Maintain relationship w/ Corporate IT team
• ARAMARK COMPUTER & IT Equipment
  • Internal computer systems, email, server(s), and CC terminals general maintenance and upkeep
  • Install, implement, deploy and assist in use
• Video menu boards maintenance and oversight
• Kiosk System maintenance and oversight
• Security Cameras maintenance and oversight
• RTS machines maintenance and oversight
• Backup maintenance and compliance
• Access to ASU email – Sponsor ASUrite access, Micros and Blackboard access

Qualifications

Preferred Qualifications

• 2-4 years of progressively responsible experience in IT support or business systems analysis, preferably in a hospitality or retail environment
• Background in hospitality, food service, or retail technology environments
• Hands-on troubleshooting experience hardware components including laptops, desktops, tablets, printers, and POS peripherals (e.g., receipt printers, payment terminals, kitchen display systems)
• Familiarity with basic networking, concepts such as IP configuration, DHCP, DNS, and wireless troubleshooting

Key Competencies:

• Initiative and ownership of responsibilities
• Strong interpersonal and cross-team collaboration skills
• Comfort with multitasking and working in fast-paced environments
• Customer service experience in a hospitality setting

Environment

• On-site position supporting hospitality, retail, and dining operations across the ASU campuses.
• Fast-paced, customer-facing environment with frequent interaction with managers, associates, and university partners.
• Requires walking between locations, lifting and transporting IT equipment, and performing physical tasks such as bending, kneeling, and climbing stairs.
• May require occasional after-hours/weekend support for system maintenance, installations, and operational emergencies.
• Ability to manage multiple priorities while providing exceptional customer service and technical support.

Education