HUMAN SERVICES PROGRAM SPECIALIST

Human Services Program Specialist - 60053428

This is an advanced professional work assessing and developing Adult Protect Investigators (APIs) to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with the Program Administrator, API Supervisors and Regional management in promoting the development of knowledge, skills and application to case activities. Coach, motivate and model best practices to provide real time field casework guidance and assessment for both new and existing APIs. Observe and evaluate investigator's casework activities, assessment of service needs and referrals to services and provide feedback to the API and the Adult Protective Investigator Supervisor (APIS). Assess and coach APIs in interviewing, assessment and documentation skills. Review casework, assessments and findings, providing consultation and direction to ensure appropriateness, clarity and quality of the investigation. Coordinate and provide in-service training to address areas where individual and/or unit performance improvement is required. Identify operational problems in the implementation of policies, procedures, and training gaps, making recommendations for improvements. Works with management and participates on performance improvement teams based on the results of quality assurance reviews. Provide backup to Adult Protective Investigators, and Supervisors in field work, as assigned. Provide professional technical support and assistance to front line staff and ensure compliance with processes and procedures. Knowledge of social, economic, rehabilitative or health care services, administration or planning techniques. Knowledge of methods of compiling, organizing and analyzing data. Ability to develop program manuals, policies, procedures, standards and rules. Ability to analyze the effectiveness of service programs and identify resources or adjustments needed to meet needs. Ability to conduct research studies. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others.

Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history.

Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits. For a more complete list of benefits, visit

Growth Opportunities: With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

Location: Sarasota, FL, US