Regional Manager - Jacksonville Market

Job Description

Job Description

Who We Are
South Oxford Management is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for our residents and team members alike. Our owners and leadership team bring extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations—from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.

How You Will Contribute

The Regional Manager supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies (SOP’s) and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives. This role supports our Tax Credit properties and requires approximately 30% travel.

Things You Will Do

Leadership
Assist Community Manager in resolving employee issues concerning performance evaluations, employee disciplinary actions, or other related basic employee management issues
Coordinate and/or ensure that the Community Manager, Leasing, and Maintenance meetings are occurring as needed

• Recruit, train, and mentor Community Manager and leasing leaders.
• Reinforce company values in all property operations
• Participate in hiring and screening of onsite staff
• Ensure employee requests or complaints are responded to in a timely manner
• Ensure all mandatory courses, training, and certifications are completed on time
• Oversee operations, financials, and staff for all communities in your portfolio

Financials

• Manage the operational and financial responsibilities of an assigned region, maximizing the financial performance of assigned properties
• Operates within the financial guidelines
• Makes strategic changes to increase income, decrease expenses, and grow net operating income
• Ensure that income is collected, expenses are processed promptly, and Bad Debt is followed up on in accordance with policy
• Complete thorough reviews of weekly, monthly, quarterly, and annual operating and financial reports
• Work with Asset Manager to create and evaluate property budgets and performance goals
• Work with Asset Managers on evaluating capital needs and planning capital projects
• Develop the annual budget(s) for the properties comprising the assigned portfolio and
  oversee the attainment of budgeted goals by analyzing and evaluating financial statements
  Compliance
• Ensure that properties operate within any applicable local, state, and federal laws, including
• OSHA (Occupational Safety and Health Act), Fair Housing, Landlord/Tenant regulation, and other
• Possess a complete understanding of ownership structure, financing, and income-regulated
  programs
• Ensures adherence to all policies and procedures by the Community Managers down through the
  teams, including all forms, leases, and other documents deemed standard for our company
• Monitor and ensure compliance of all company platforms and corporate initiatives

Business Acumen

• Monitor and address any gaps in the financial performance of the portfolio
• Regularly review occupancy trends and make recommendations to rent schedules on pricing calls
• Responsible for monthly Move-in and Renewal file audits
• Respond to resident complaints directly related to or against Community Managers and/or any complaint that might have legal exposure
• Oversee resident renewals are being captured at the highest rates possible
• Oversee properties that are leased at or above market occupancy and rent levels based on owner's guidelines
• Supervise all property marketing to ensure it is current, accurate, relevant, legal, and make
  recommendations as needed
• Inspect properties monthly to ensure the highest standards of curb appeal are maintained
  evaluate maintenance, grounds, and housekeeping operations in common areas
• Conduct periodic inspection of vacant apartments for market-ready completion; develop
  corrective action for properties that fall short
• Should have an advanced understanding of the maintenance process and responsibilities, with the ability to manage capital need bid/execution, manage preventative maintenance plans, and managing basic rehab projects
• Ensures seasonal contracts are bid and executed in a timely manner, including but not limited to
  landscape, snow, and pool services
• Analyze market data and develop marketing strategies

Things You Need

• Minimum of 5 years' experience in Multi-Family Housing with multi-site property management
• Three years plus experience with Tax Credit (LIHTC) compliance properties is required
• Three or more years of experience in property management with at least one year as a
  Regional Manager
• Bachelor’s degree preferred
• Individual must possess a proven track record of successful multi-Site property management experience
• Willing to work a flexible schedule, including weekends and holidays
• Ability to travel approximately 30% of the time
• A sharp, professional appearance
• Must be able to walk the property, which includes climbing stairs
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies
• Stand for extended periods of time
• May be required to lift to 25 pounds without assistance
• Must have reliable transportation to conduct site visits

Skills

• Strong understanding of portfolio financial management, including budgeting, variance analysis, and Tax Credit (LIHTC) financial requirements
• Must have excellent computer skills
• Strong, positive, motivational leadership style in managing multiple teams to success
• Must have strong ability to manage multiple priorities while maintaining consistent service
• Must have demonstrated conflict resolution skills
• Must have a high sense of urgency in completing all tasks, while maintaining a strong detail orientation
• Excellent knowledge of local, state, and federal resident/property management laws/guidelines
• Ability to problem solve, make decisions, and lead a team
• Have excellent verbal and written communication
• Possess knowledge of competitive properties and market knowledge within the region
• Experience managing up to 1,500 units within a region
• Experience managing/supervising 20+ employees
• Advanced budget experience, can interpret, make assumptions, and be part of property budget creation
• Possess advanced/higher-level fair housing and legal requirement knowledge for leasing and marketing property/units
• Dynamic team leadership and communication abilities
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Able to multitask and meet deadlines in a timely manner
• Knowledge of Yardi or other industry software preferred

What We Will Provide You
South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
• Medical/Rx
• Dental
• Vision
• Employer Paid Life/AD&D
• Voluntary Life/AD&D
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Legal/ID Theft Protection
• Pet Insurance
• 401(k) Retirement w/ Match + Immediate Vesting
• Paid Holidays and Time Off (3+ weeks)
• Rent Discount (30%)
• Tuition Reimbursement($2,000/year)
• Paid Parental Leave (4 weeks)
• Employee Referral Bonus
• Employee Rewards and Recognition

You’re exceptional. Let us make you feel it. Join our team.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford uses E-Verify , a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, where permitted by state law.

South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.