Patient Access Specialist

Patient Access SpecialistSign On Bonus $250.00 Monthly discretionary bonus Salary starting $20.00 per hour and up Medical, dental, vision benefits effective 1st of the month following hire date.Patient Access Specialist Job Purpose:The Patient Access Specialist (PAS) is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other internal and external parties. The PAS will schedule healthcare appointments, answer questions, create documents for the medical chart, troubleshoot problems and provide information on behalf of Advanced Pain Care.Duties Include, But Are Not Limited To The Following:Essential FunctionsEnsures accurate, compliant and timely response to patients to ensure optimal customer service.Answers multi-line phone calls and sends messages to the appropriate departments; transfers calls only when deemed necessary.Responsible for scheduling, rescheduling, and cancelling appointments.Notates any changes to appointments in the patient's medical record.Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff.Identifies emergent patient situations based on caller information and relays to appropriate party.Responsible for calming upset callers by providing a composed and professional demeanor and can identify and escalate priority issues for resolution.Works collaboratively with other team members, both in and outside direct work group.Adheres to all clinic protocols as well as APC policies and proceduresMaintains regular and predictable attendance and punctualityPerforms other position appropriate duties as required in a competent, professional and courteous manner.Knowledge, Skills And AbilitiesExcellent interpersonal and communication (oral and written) skillsExcellent typing and computer navigational skillsExperience in a call center, customer service and/or healthcare settingKnowledge of medical terminology and insuranceKnowledge of customer service principles and practicesAbility to quickly assess a request, use electronic and paper resource materials and correctly respond to a patient or customerComfortable working in a fast paced constantly changing environmentRequirementsQualifications:Experience: Minimum 2 years of experience working in a customer serviceEducation:Bachelor's Degree preferredSupervision: Reports to the Director of Patient AccessWorking ConditionsEnvironmental Conditions: Administrative Office EnvironmentPhysical Conditions:Must be able to work as scheduled – typically from 8:00 – 5:00 M-F and rotating shift on Saturdays.Must be able to sit and/or stand for prolonged periods of timeMust be able to bend, stoop and stretch Advanced Pain Care