Patient Engagement Specialist II
$18 - $19 per hourMillennium Physician Group
Patient Engagement Specialist II
Onsite | Austin, TX | $18$19/hr
Be the Voice Patients Trust
If you have strong customer service experienceespecially in a healthcare call center and you thrive in a fast-paced, high-volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience.
For 35+ years, our independent, physician-owned practice has delivered relationship-driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we'd love to meet you.
Position Details
- Onsite onlynot a remote role
- Location: 5625 Eiger Road, Suite 200, Austin, TX 78735
- Schedule Options:
- MondayFriday 8:00 AM5:00 PM
- MondayFriday 7:00 AM4:00 PM
- Saturdays: 12 per month (7:45 AM-1:00 PM)
- Compensation: $18$19 per hour
What You'll Do
- Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
- Schedule appointments, transfer calls, and create detailed messages for clinical teams
- Research patient inquiries including medical record status and general questions
- Triage patient concerns to determine urgency and next steps
- Manage provider schedules, including reschedules and cancellations
- Process website appointment requests and custom forms
- Assist patients with portal/website/EMR troubleshooting
- Support staff with website or portal questions
- Work in a large, high-volume office with 25 providers
This is not a front-facing roleit is 100% call-center-based patient support.
What You Bring
Required
- 1 year of customer service experience (healthcare strongly preferred)
- Strong multitasking ability in a fast-paced, high-call-volume environment
- Excellent verbal and written communication
- Dependability and punctuality
- Ability to type 4050 WPM
- A genuine desire to help patients
Preferred
- Healthcare call center or medical office experience
- Experience with EMR systems
- At least 1 year of healthcare experience
Why You'll Love Working Here
- Health, Dental, and Supplemental Benefits
- 401(k) with Employer Match
- Paid Time Off
- Employee Discounts
- A supportive, mission-driven team that values your work
Compensation Range:
$20.00
to
$30.00
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.
Millennium Physician GroupVacancy posted 4 days ago
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