Finance Manager

Job Title

Qualifications

NC Notary preferred

Able to qualify for a NC Sales License

Ability to complete paperwork accurately and stack a deal in order as required by the dealership

Ability to read and comprehend instructions and information

Professional personal appearance

Excellent communication skills

Ability to meet company's production and quality standards

Superior communication skills. Valid state insurance licence. Able to interact and get along with all customers. Experience with F&I product sales, or able to efficiently learn product information

Physical Requirements Surroundings

Spend time indoors in air-conditioned areas

Sitting on a regular basis

Standing on a regular basis

Walking on a regular basis

Bending, twisting and/or stooping infrequently

Kneeling and/or Squatting infrequently

Lifting 25 lbs to 50 lbs infrequently

Reaching and/or lifting overhead infrequently

Climbing stairs

Repetitive hand/finger movement on a regular basis

Grasping/grabbing with hands infrequently

Pushing and Pulling infrequently

Expectations General Expectations

Devote yourself to insuring satisfaction to customers

Determine management, production and quality requirements by asking questions and listening

Attend company meetings as required

Maintain a follow-up system that encourages follow through with assigned projects

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Understand the terminology of the business and keep abreast of technology changes in products and services

Know and understand the federal, state and local requirements which govern the company's business

Follow lawful directions from supervisors

Understand and follow work rules and procedures

Participate in performance management

Interact well with others and be a positive influence on employee morale

Uphold the company's non-disclosure and confidentiality policies and agreements

Work evening, weekend and holiday work hours as required

Job-Specific Expectations

Perform all rate quotations. Present paperwork to and acquire approval from finance sources on all finance deals

Keep current files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Maintain monthly penetration reports on finance penetration

Determine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales department

Devise methods and establish procedures to enable proper and timely completion of all sales related paperwork. Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line information

Maintain budget and internal controls along with a dependable system of accounting. Set and achieve monthly sales objectives and goals. Provide reports, as requested

Maintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service. Belong to, or join, any appropriate associations

Provide a strong selection of available finance and insurance products by assertively recruiting and maintaining this healthy market base. Actively use sales techniques

Use effective problem solving skills to regularly review departmental activities

Create and maintain positive working relationship with multiple finance sources, factory, and others

Yield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles. Actively cross-sell accessories, parts, and ready to ride products to customers

Provide clear and direct supervision of the finance office operational activities related to providing insurance, finance, and extended service programs

Working in co-operation with the sales team, be available to give additional assistance to a sales person in the Automobile Sales Department as needed

Actively support overall company procedures and policies and uphold the dealer's philosophy

Interact effectively and actively in cross-functioning with all departments, with particular emphasis on the Service Manager and Sales Department

Be a liaison to all departments in issues regarding Finance and Insurance

Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service. Handle all customer complaints courteously and efficiently, exhibiting a positive attitude, empathy, and our dedication to making the experience positive for our customers

Utilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealership

Uphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers. Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership

Exemplify commitment to the dealership's philosophy of excellent service for all customers, providing an example to other dealership employees