Call Center Representative $24-26/hr
$24 - $26 per hourNed's Home
Job Description
Job Description
Call Center Customer Service Representative (High-Volume Call Center) Job Description
Job Title: Customer Service Representative (CSR) – High-Volume Call Center
Job Summary:
We are seeking a dependable and customer-focused Customer Service Representative to join our high-volume call center team. In this role, you will manage a large number of inbound and outbound calls while delivering exceptional customer service. The ideal candidate is an excellent communicator, can multitask in a fast-paced environment, and is committed to resolving customer concerns efficiently and professionally.
Key Responsibilities:
- Handle a high volume of inbound and outbound customer calls daily.
- Respond to customer inquiries regarding products, services, billing, and account information.
- Resolve customer issues by identifying needs, researching solutions, and following company procedures.
- Accurately document customer interactions in the CRM system.
- Meet or exceed performance metrics, including call quality, productivity, average handle time, and customer satisfaction.
- Process orders, returns, payments, and account updates as needed.
- Escalate complex issues to the appropriate department when necessary.
- Maintain confidentiality of customer information and comply with company policies.
- Stay current on company products, services, and procedures.
Qualifications:
- High school diploma or GED required; associate's degree preferred.
- 1–2 years of customer service or call center experience preferred.
Ned's Home is currently hiring individuals that want to be part of a fast growing home service provider with a ton of growth opportunities!!!
Company Description
Ned's Home is currently hiring individuals that want to be part of a fast growing home service provider with a ton of growth opportunities!!!
Vacancy posted 10 days ago
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