Spa Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Spa Front Desk Sales Associate (Base Pay + Commission)

About Us
At Hand & Stone, our mission is simple: make every visit the best hour of our guests month . We are passionate about delivering exceptional experiences, building lasting client relationships, and helping our guests prioritize self-care and wellness.

We are seeking friendly, sales-driven, and customer-focused Front Desk Sales Associates who thrive in a fast-paced environment and enjoy connecting with people. This role is ideal for someone who is energized by sales goals, hospitality, and creating memorable guest experiences.

No spa experience? No problem. We provide training for motivated, customer-focused individuals who are eager to learn sales and guest experience skills.

Compensation

• $14/hour base pay + uncapped commission
• Top performers significantly increase their earnings through memberships, upgrades, and retail sales
• The more you sell, the more you earn

Position Summary
The Front Desk Sales Associate is responsible for delivering outstanding customer service while driving membership sales, booking appointments, and promoting spa services and enhancements. This role serves as the first and last impression for every guest and plays a key role in the overall success of the spa.

The ideal candidate is confident in sales conversations, highly organized, professional, and motivated by achieving goals while creating an exceptional client experience.

This role is perfect for students or individuals looking to gain experience in sales, hospitality, customer service, wellness, and business operations.

Why Youll Love Working Here

• Flexible scheduling for students and busy lifestyles
• Hourly pay plus uncapped commission
• Fun, positive, and team-oriented environment
• Build valuable sales and customer service experience
• Opportunities for growth and promotion
• Employee discounts on spa services and products
• Fast-paced environment where every day is different

Key Responsibilities
Guest Experience & Customer Service
Create a warm, welcoming, and professional environment for every guest
Deliver an exceptional client experience aligned with our mission to make each visit the best hour of the guests month
Greet guests, check clients in and out, and ensure smooth appointment flow
Resolve client concerns professionally and positively
Build strong relationships with members and guests through personalized service

Sales & Membership Growth
Meet and exceed membership sales goals
Educate guests on membership benefits, spa services, skincare products, and enhancements
Recommend upgrades, add-ons, and future appointments to maximize the guest experience
Promote massage, facial, and wellness services to new and existing clients
Support spa promotions, events, and marketing initiatives

Appointment Booking & Phone Communication
Answer inbound calls to schedule appointments and assist with guest inquiries
Make outbound calls to prospective and existing clients to generate bookings and membership interest
Follow up with leads, missed appointments, and member retention opportunities
Maintain accurate appointment scheduling and client information

Spa Operations & Cleanliness
Maintain a clean, organized, and welcoming front desk and spa environment
Support daily opening and closing procedures
Assist with laundry, stocking supplies, and overall spa presentation
Ensure compliance with spa policies, sanitation standards, and operational procedures

Qualifications
Bilingual in English and Spanish
Previous sales, customer service, retail, hospitality, or spa experience preferred
Strong communication and interpersonal skills
Comfortable initiating sales conversations and confidently asking for the sale
Goal-oriented with a positive and energetic attitude
Ability to multitask in a fast-paced environment
Professional appearance and demeanor
Basic computer and phone skills

What Makes Someone Successful in This Role
Passion for wellness, hospitality, and helping people feel their best
Confidence in membership sales and guest recommendations
Ability to create genuine relationships with clients
Strong work ethic and team-first mentality
Attention to detail and pride in maintaining a clean spa environment

Apply Today
If you love helping people, thrive in a customer-focused sales environment, and want to be part of a team dedicated to making every visit unforgettable, wed love to meet you at Hand & Stone Doral or West Kendall.

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