Emergency Recovery Coordinator

Job Description

Job Description

Emergency Recovery Coordinator, Disaster Recovery Coordinator, Fire/ Water/ Storm Emergency Responder, Fire Response Coordinator, Emergency Response Coordinator,

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!

Emergency Recovery Coordinator

· Salary-based and bonus potential (provided revenue targets achieved)

· Cell phone allowance

· Advancement opportunities

· 40 hours per week, includes evenings and weekends

What does an ERC with Paul Davis do?

As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERCs work with home or business owners, insurance adjusters, and project managers, First Responders, and community leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. ERCs are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Responsibilities:

· Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events

· Cooperate with public emergency response agencies and private entities

· Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer

· Participate in restoration related community awareness events and programs

· Proactively searches for, acts upon potential opportunities ERC’s work with owners, adjusters, and project managers, First Responders, and community leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care

· The ERC will develop a positive and trusting relationship with the property owner

Qualifications:

· Must have emergency services experience; military, fire service, EMS, police, dispatching of emergency responders.

· Ability to clearly deliver truth and give certainty when property owners need it most

· Proficient with a variety of current technology

· Career emphasis on learning and continuing education

· Sound planning and organizational skills

· Excellent communication and presentation skills

· Valid Driver’s license and satisfactory driving record required

· Must be able to prioritize and manage time

· Thrives under high-stress situations

· Enjoys working hard in a fast-paced, dynamic environment

· Servants heart to take care of others

· Ready to help people in their time of need

Role on the Team

· Responsible for educating the customer on products or services and effectively articulate the use and need

· Monitors interprets and responds to lead sources

· Establish and maintain positive relationships in the local community

· Volunteer non-operational time to related community events

· On-call 24/7 to include weekends and holidays as scheduled

· Achieve and remain current in required certifications

· Provide emergency recovery kits and services to the impacted property owner

· Support the office and company in their organizational mission, vision, and values

Required Education and Experience:

· High School Diploma or GED required

· Four plus years’ experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance

· Experience in an outside sales role or customer service role

· Experience in restoration or construction industries is strongly preferred.

Preferred Skills Desired of Team Member:

· Self-motivated to get results

· Working with people in need of assistance

· Is organized, but flexible

· Must be able to prioritize and manage time

· Excellent communication skills

· Thrives under high-stress situations

· Enjoys working hard in a fast-paced, dynamic environment

· Servants heart to take care of others

· Fire or emergency service experience

Working Conditions and Physical Requirements:

· The physical environment requires the employee to work in all types of both indoor and outdoor conditions

· Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds

Make an impact now: Paul Davis is proud of our 60-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.