Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
- ...STARS + HONEY: Head of Consumer Experience ROLE OVERVIEW Stars + Honey is a fast-growing functional nutrition brand on a mission to eliminate compromise in health and indulgence. Our products deliver joyful flavor and clean functionality, making everyday wellness feel...Suggested
The Resume Database
Detroit, MI4 days ago - Marriott Hotels - 30190 Van Dyke Avenue - Responsibilities: Deliver a wide range of services that guide guests through their entire stay; Move about the space and take ownership of tasks as needed; Process operational needs and address guest requests; Complete reports ...SuggestedLocal area
Marriott
Warren, MI2 days ago $20.75 - $25.94 per hour
...General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience...SuggestedHourly payWorldwideShift workJCPenney
Dearborn, MI1 hour ago- ...Marriott Hotels - 5200 Mercury Drive - Responsibilities: Provide guest experiences and guide guests through their stay; Address guest requests and operational needs; Complete reports and deliver quality meals as part of guest service; Share highlights of local area with...SuggestedLocal area
Marriott
Dearborn, MI2 days ago - ...POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide...SuggestedWork experience placementLocal area
Marriott International Inc
Dearborn, MI20 days ago - Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the welcoming heartbeat of our hotel. You will greet guests, handle check-in/check-out, and address needs with courtesy and efficiency. In this role, you’ll maintain service standards, manage...Shift work
Tapestry Conshohocken
Madison Heights, MI2 days ago - ...of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾... ...communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Warren, MI4 days ago - ...Position Summary We are seeking professional, detail-oriented individuals to join our remote team as Exclusive Client Experience Managers. In this role, you will help oversee the client experience lifecycle, ensuring that services are delivered efficiently, expectations...Remote workFlexible hours
Hopesglobalgetaways
Detroit, MI1 hour ago - ...The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building...Work experience placementLocal area
Wkmg
Detroit, MI2 days ago - ...is provided by Help at Home. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/yr - $21.00/yr Job Summary The Client Service Supervisor may, where permitted, develop, and monitor appropriate care...Full timeLocal area
Help At Home
Dearborn, MI19 hours ago $205.8k - $298.4k
...Scope definition To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you... ...about driving customer outcomes at scale. Your Impact Strategic Client Leadership Serve as a trusted advisor to executive stakeholders...WorldwideSalesforce
Detroit, MI4 days ago$16.16 - $20.66 per hour
...search for Browse Jobs. SUMMARY OF JOB PURPOSE AND FUNCTION: The Client Service Coordinator ("CSC") drives the flow of clients and pets... ...Skills, Priority Setting, Time Management, Capabilities and Experience (Can Do). CAPABILITIES AND EXPERIENCE (CAN DO): Ability to multi...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hoursShift workAfternoon shiftBanfield
Southfield, MI1 day ago$50k - $55k
...engagement and strengthen relationships with supporters of the Detroit Symphony Orchestra. This role ensures a high‑quality patron experience that reflects the prestige and artistic excellence of the organization. Responsibilities Event Planning & Execution Develop and...Full timeWork at officeNight shiftDetroit Symphony Orchestra
Detroit, MI18 hours ago- ...Job Title Retail Guest Experience Sales Specialist Job Overview Our Retail Guest Experience Sales Specialists are a driving force behind... ...Customer Engagement and Active Listening Relationship Building and Client Follow-Up Consultative Selling and Product Knowledge...Hourly payFull timePart timeLocal areaFlexible hoursAfternoon shift
Bob's Discount Furniture
Taylor, MI4 days ago - ...Client Accounting Services Supervisor Who: An experienced accounting professional with 5–7 years of progressive experience and strong leadership skills. What: Oversee daily accounting operations, manage month-end close, review team work, provide advisory services, and...Full timeWork at officeImmediate start
100x Recruiting
Detroit, MI2 days ago $115.5k - $222k
...You’re not afraid of analytics and like to talk hard data. You’ll need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience...Full timeTemporary workPart timeWork experience placementShift workVerizon
Detroit, MI3 days ago- Overview Unreasonable Studios (UNR) is seeking a Client Services Director to lead client relationships and drive business growth across... ...strategic insight, creative thinking, extensive production experience and seamless day-to-day execution. This person will represent UNR...Relocation
- ...Client Accounting Services (CAS) Senior Manager Who: A seasoned accounting leader with an active CPA and at least six years of CAS or similar managerial experience. What: Oversee and grow the CAS practice by leading service delivery, managing teams, improving...Work at officeImmediate start
NorthPoint Search Group Inc
Detroit, MI1 day ago - &##128313;Provide life insurance and financial protection solutions to families and individuals &##128313;Educate clients on policies that prevent financial disaster during times of loss &##128313;Manage your own book of business through virtual appointments - Use our...Full time
Globe Life: Moore Organizations
Warren, MI3 days ago $150.58k - $214.5k
...Randstad, the world's leading partner for talent, is investing in a Client Partner for our Randstad Digital specialty. The Randstad... ...expand current customer expenditure, and drive superior customer experience and revenue growth within assigned accounts. You will be accountable...Hourly payFull timeTemporary workWork experience placementLocal areaRemote workFlexible hoursRandstad
Detroit, MI2 days ago$100k
...Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products...Local areaSlice Merchant Services
River Rouge, MI3 days ago$23.23 per hour
...air to ground communication as well as Tower functions All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High school diploma or GED * Read, write, fluently speak and understand the English language * Bilingual language skills required...Hourly payFull timeLocal areaRelocationFlexible hoursAmerican Airlines
Detroit, MI18 hours ago- ...vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations,... ...High school diploma with at least 12 months of relevant work experience Flexibility and adaptability to meet the demands of a dynamic...Work experience placementWork at officeWorldwideFlexible hours
Ricoh USA, Inc.
Southfield, MI1 day ago $62k - $79k
Gesher Human Services is seeking a Business Employment Services Manager in Southfield, Michigan. The successful candidate will lead employment services across the Michigan Works! career center operations, ensuring engagement with employers and compliance with legal requirements...Full timeWork at officeGesher Human Services
Southfield, MI2 days ago- ...service initiatives; Inspire and motivate associates to provide exceptional service; Interact with customers to create a positive shopping experience; Troubleshoot issues with registers and transactions; Coordinate meal and break periods and monitor schedule adherence...Part time
Burlington
Southfield, MI2 days ago $15.25 - $15.75 per hour
...off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftThe TJX Companies , Inc.
Southfield, MI1 day ago$14.73 per hour
...friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. Key Responsibilities: + Model company core values, Our Burlington...Hourly payPart timeFlexible hoursNight shiftEarly shiftBurlington Stores
Southfield, MI3 days ago- ...Marshalls - 8359 12 Mile Rd, Tech Plaza, Warren, MI 48093, United States of America [Department Manager] As a Customer Experience Coordinator at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody...Immediate start
Marshalls
Warren, MI18 hours ago - ...Client Partner Randstad, the world's leading partner for talent, is investing in a Client Partner for our Randstad Digital specialty... ...current customer expenditure, and drive superior customer experience and revenue growth within assigned accounts. You will be accountable...
- ...level targets are met. Senior Clinical Manager, Director of Client Services SSG school‑based mental health program senior clinical... ...effectiveness, and continuous improvement. Operations Manager – Guest Experience The Operations Manager is responsible for fulfilling our...Full timeShift work
OneMagnify
Detroit, MI1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
