Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Head of Client Experience in Detroit, MI vacancy
$140k
...the Customer Success Team requires a passion for building solid client relationships and becoming our customers' most valuable partner... .... The Sr. Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business...SuggestedTemporary workRemote workFlexible hoursNight shiftGrabJobs
Detroit, MI1 day ago$86.25k - $138k
...term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall... ...You Bring ~ Bachelor's degree or equivalent work experience ~3-5+ years’ working in a customer-facing role and 2+ years...SuggestedWork experience placementRemote workGrabJobs
Detroit, MI1 day ago- ...companies and gain valuable skills while expanding and developing client relationships in this pivotal role! About Keeper Security... ...professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion...SuggestedContract workTemporary workRemote work
GrabJobs
Detroit, MI1 day ago - ...be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role is open to candidates residing in the US except Alaska, Austin...SuggestedWork at officeRemote workFlexible hours
GrabJobs
Detroit, MI1 day ago - ...process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes... ...Geologist (PG) -5 years of proven project management work experience in a related field i.e., (Hazardous material abatement, construction...SuggestedWork experience placementCasual workLocal areaMonday to FridayFlexible hoursNight shift
WedgeHR
Detroit, MI4 days ago $125k
...Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity... ...expand outside of security teams into other functions in our clients (IT, Engineering, Operations). You will do this by supporting...Remote workWork visaGrabJobs
Detroit, MI13 hours ago$15.5 per hour
...Additional Information Day shift, Evening shift, weekends availability preferred, Experience preferred Job Number 26077351 Job Category Rooms & Guest Services Operations Location 30190 Van Dyke Ave, Warren, Michigan, United States, 48093 VIEW ON MAP ( Schedule...Hourly payFull timeWork experience placementLocal areaRemote workWeekend workDay shiftAfternoon shiftMarriott
Warren, MI4 days ago- ...maintain loyalty. Ideal applicants possess strong judgment, teamwork skills, and the ability to work in fast-paced environments. Preferred candidates will have cash handling experience and familiarity with live music settings. #J-18808-Ljbffr Live Nation Worldwide, Inc.Worldwide
- ...customer service, supporting profit goals, and leading Front-end operations. Ideal candidates will have strong communication skills and experience in managing teams. This position is crucial for ensuring quality service and compliance with safety regulations and will involve...
$18.29 per hour
PENN Entertainment is hiring for a front desk position in Detroit, Michigan. This role involves greeting guests, managing check-in and checkout processes, and ensuring guest satisfaction through effective communication. The ideal candidate will possess strong verbal and...- The Detroit Institute of Arts is seeking a Visitor Experience Associate II. This part-time role involves providing exceptional customer service, managing visitor experiences, and executing admissions processes. Ideal candidates must have a high school diploma, two years...Part timeAfternoon shift
- Concord Hospitality Enterprises is seeking a Front Desk Clerk in Dearborn, Michigan. You will create memorable experiences for guests, engaging with them from arrival to departure. Responsibilities include assisting guests, addressing concerns, and maintaining high service...
- SP+ (SP Plus) in Detroit is seeking a Mobility Specialist to serve as the face of our technology-driven parking experience. You will assist customers, promote positive relationships, and ensure compliance with parking policies. This role requires stamina, attention to...Weekend work
- A commercial printing company is seeking a Customer Service Manager to lead and develop a high-performing customer service team. The role involves overseeing all aspects of customer engagement, ensuring prompt and professional communication, and driving initiatives for ...
$70k - $80k
...this new chapter. Position Summary The Success Manager is a direct service champion responsible for implementing a dynamic program experience and building transformative relationships with young adults through Amplify Detroit, an initiative under The Academy Group. The...Full timeApprenticeshipInternshipLocal area- The Academy Group is seeking an Amplify: Detroit Success Manager to oversee program implementation and build relationships with young adults. The role involves recruiting talent, providing coaching, and facilitating program events. Located in Detroit, this full-time position...Full time
$80k - $95k
THE ROLE The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this... ...satisfaction levels with every customer interaction. Desired Skills and Experience 3+ years’ experience in programmatic advertising in Account...Remote work- ...of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾... ...communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Warren, MI4 days ago $600 per month
...Cross-Functional Collaboration Partner with Sales, Product, and Support to ensure a seamless alignment and aligned customer experience Act as the voice of the customer internally, surfacing customer feedback and insights to influence product and process...Remote workGrabJobs
Detroit, MI1 day ago$14.43 - $17.43 per hour
...looking for a Shift Manager. This role involves supporting the Restaurant Manager and leading a team to deliver exceptional guest experiences. You will oversee operations, ensure compliance with policies, and train the team to achieve business goals. Applicants should...Hourly payShift work$14.43 - $17.43 per hour
...support the operations of the restaurant by supervising team members and ensuring excellent guest service. Candidates should have experience in a quick service restaurant and be ready to motivate and lead a team. This role offers a competitive pay range of $14.43 - $17....Hourly payShift work$14.43 - $17.43 per hour
...shifts, supervising team members, and maintaining compliance with company policies. Applicants should have at least 1-2 years of experience in a Quick Service restaurant, strong leadership skills, and the ability to motivate staff. This role offers a pay range of $14.4...Hourly payShift work- ...The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building...Work experience placementLocal area
Wkmg
Detroit, MI2 days ago - ...Head of Customer Success About the Company Growing financial technology company serving banks, credit unions, and commercial... ...record of managing and growing strategic customer relationships, experience in leadership roles, and strong business acumen. While not...
- ...Functions ~ Operations Known Requirements Bachelor's or master's degree in the relevant field required Over 10 years' experience in a comparable customer success role required Excellent leader with a proven track record of driving customer value required...
$77.9k - $100k
...Built In’s Best Workplaces for multiple years running The Manager, Client Onboarding This role leads a team of specialists, driving... ...a seamless and exceptional Point of Sale (POS) implementation experience for clients. The role is responsible for driving team performance...SpotOn
Royal Oak, MI2 days ago- Spirehotels is seeking a Director of Front Office for Hilton Garden Inn in Detroit. The candidate will ensure exceptional guest experiences while managing all hotel activities. Responsibilities include staff supervision, guest complaint resolution, and operational oversight...
- ...innovative individuals to join their fast-growing, tech-driven team. Responsibilities include conducting virtual consultations with clients, assessing their needs, and cultivating lasting relationships through regular check-ins. The company offers incentives like a...Remote jobWork from home
- ...has grown significantly, and to continue serving our business clients, we are looking for an innovative, high-performing Client Executive... ...tools Desired Qualifications At least two years of relevant experience, demonstrated through prior work experience Proven ability to...Work experience placementWork at officeLocal areaRemote workNight shift
TEAM Wireless
Detroit, MI5 days ago $120k - $140k
...Western Client Service Operations, Senior Manager Client Service Operations • Full-Time Leadership Role • Southfield, Michigan... ...plan to get there QUALIFICATIONS ~7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery...Full timeInterim roleWork at officeWork from homeFlexible hoursProof
Southfield, MI4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
Related searches