Accounts Receivable Specialist

Goldberg Segalla LLP, a national law firm with more than 23 offices in 11 states, has an immediate opportunity for an Accounts Payable Specialist in its Buffalo office. The Accounts Receivable Specialist plays a critical role in driving timely cash flow by managing complex collections, analyzing data trends, and proactively identifying opportunities to improve receivables performance. This role partners closely with clients, attorneys, and AR Leadership to resolve outstanding balances, investigate discrepancies, and optimize collection strategies through insight, collaboration, and continuous improvement.

ESSENTIAL JOB FUNCTIONS:

• Develop, execute, and continuously refine collection strategies to reduce delinquent balances and accelerate cash receipts.
• Analyze accounts receivable data and client payment behaviors to identify trends, risks, and opportunities for improvement, providing actionable insights to leadership when appropriate.
• Prepare and review detailed client reporting by researching open balances and assessing collectability, leveraging electronic billing platforms, email correspondence, and supporting documentation.
• Proactively follow up with clients on outstanding balances, providing invoice copies, cost share explanations, deductible letters, and other required documentation to facilitate timely payment.
• Identify, research, and resolve payment discrepancies, clearly documenting findings and communicating resolutions in a professional and client-focused manner.
• Respond to and resolve client-driven inquiries and requests, including payment history, invoice documentation, and account clarification.
• Apply a forward-thinking and creative mindset to evaluate client trends, anticipate challenges, and recommend workflow or process enhancements that improve efficiency and results.
• Build and maintain strong working relationships with assigned attorneys and administrative staff, serving as a trusted partner in resolving client account matters.
• Maintain accurate and detailed records of all collection activity and client interactions within designated systems to ensure transparency and continuity.
• Work closely with AR Team Leads to refine outreach strategies, strengthen documentation quality, address payer

REQUIRED SKILLS/ABILITIES & EXPERIENCE:

• Minimum of (2) years of accounts receivable or general accounting experience preferred 
• Experience with billing and collection policies and procedures in a business-to-business setting preferred 
• Ability to solve complex problems & use critical thinking 
• Working knowledge of electronic billing sites preferred (CounselLink, Legal Tracker, LegalX, TyMetrix 360, etc.) 
• Knowledge of ERP applications (Aderant preferred) 
• Experience with legal collections software preferred 
• Ability to analyze and interpret complex data 
• Ability to adapt to changes in work, priorities, and requirements
• Excellent customer service skills with a high level of written and verbal communication
• High degree of accuracy, attention to detail and organizational skills 
• Results oriented and proactive approach to work
• Proficient in Microsoft Office programs 

Benefits:
The hourly range for this position is $21- $27.00. Actual pay may be adjusted based on experience and other job-related factors permitted by law. This position also offers bonuses, and a full benefits package. Our benefits package includes, but is not limited to, health insurance, dental insurance, life insurance, a 401(k) plan, flexible spending, and more.

Goldberg Segalla is committed to building a workplace where talented people from different backgrounds, experiences, and perspectives can succeed, grow, and lead – together. With a broad national footprint and strong market presence, Goldberg Segalla offers the scale of a growing national firm with a small firm’s connective culture. Join #TeamGS today.