Practice Coordinator
Axelon
Job Title
Summary:
Work Mode: ONSITE 100%
Duration: ASAP for 6 months
Ortho Surgery Spine Center, 400 Parnassus Ave, 2nd Floor, Suite A2300, SF, CA 94143
Schedule: M-F 0800-1700, no weekends
Responsibilities
- Answer incoming calls from patients and provide information, assistance, and support.
- Schedule patient appointments and coordinate with healthcare providers and clinical staff.
- Verify patient demographic and insurance information.
- Document patient interactions, inquiries, and appointment details accurately.
- Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
- Handle patient complaints and concerns professionally and empathetically.
- Provide basic medical information and directions to patients as appropriate.
- Collaborate with clinical and administrative teams to resolve patient issues.
Requirements
- 6 months+ of relevant experience.
- Must be APeX trained.
Preferred Skills
- Excellent customer service skills.
- Strong communication abilities.
- A collaborative, team-oriented attitude.
- A willingness to learn and adapt.
Vacancy posted 2 days ago
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