Billing Support Specialist

Description

The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner.

What a Customer Service Representative does daily:

• Promote safety in all actions

• Display professional phone etiquette

• Calculate and distribute daily reports to managers as needed

• Provide efficient, friendly customer contact. Listen to the customer

• Maintain customer requested information and transmit timely to customer as required

• Receive and distribute customer calls to dispatchers as required

• Organize and maintain reports and customer files, faxes, etc,

• Complete paperwork as required

• Research dispatches and bills of lading as required

• Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required

Additional Responsibilities:

• Carries out duties assigned by CSC Manager as required

Qualifications

Education and Experience:

• High School Education or equivalent

• One year experience in the customer service area

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills

• Basic Computer skills (Microsoft word & excel)

• Ten key by touch

• Ability to prioritize and manage multiple tasks

• Self-starter with detail oriented work habits

• Able to maintain confidentiality

• Display professional demeanor

• Good interpersonal skills; able to work well with wide range of individuals

• Demonstrate dependability through good attendance and adherence to timelines and schedule

• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity

• Occasional lifting (up to 20 pounds)

Working Conditions:

• Normal office environment