Victim Service Specialist

The Victim Services Specialist provides telephone and online chat‑based lay legal and general advocacy, information, referrals, and resources to callers to the Arizona Sexual and Domestic Violence Helpline (ASDVH). Victim Services Specialists are responsible for ongoing identification of available services statewide and maintaining a database of these resources. Victim Services Specialists represent ACESDV at collaborative meetings with advocates from partner agencies statewide to enhance the response to sexual and domestic violence in Arizona. The Victim Service Specialist must uphold the mission, vision and guiding principles of ACESDV. Our ideal candidate has a combination of education and experience equivalent to a bachelor’s degree, experience with domestic violence and sexual violence, and prior experience working with survivors. They are invested in believing survivors and approaching the sexual and domestic violence movements in Arizona with a survivors‑centered lens. ACESDV considers full time to be a 32‑hour four‑day workweek, which allows staff time to maintain positive work‑life balance and overall wellbeing. ACESDV is a remote first environment, with flexibility in work schedule within the working hours of the Helpline. Candidates must reside in Arizona. The salary for the position is set at $58,672 annually, with an additional $2,500, if bilingual. ACESDV sets salaries based on position requirements and does not negotiate salary to ensure full transparency for all applicants and staff.

CORE ACCOUNTABILITIES/RESPONSIBILITIES:

Provide phone, email, sms‑text, and online chat‑based lay legal and general advocacy services and technical assistance to victims/survivors of sexual and domestic violence, concerned family members, community partners, and others that contact ACESDV for assistance; Accurately enter call, email, sms‑text and chat data into databases while engaging with callers; Locate and provide resources and referrals; Create, update, and maintain resource database, files, and lists; Develop outreach strategies and engage in outreach efforts to increase public awareness of the ASDVH; Maintain confidentiality; Analyze systems and support systems advocacy efforts when appropriate and relevant to sexual and domestic violence issues; Maintain expertise related to sexual and domestic violence through training, study, and collaboration with professionals from across the country; Attend and represent ACESDV at community meetings and committees; Completion of required program reports and time and effort reports; Attend and participate in staff and department meetings; Provide support to and participate in ACESDV’s events; Facilitate support groups and committees; Assist and/or supervise volunteers and interns; Other duties as assigned.

QUALIFICATIONS:

Required for all candidates: A commitment to the mission, vision and values of ACESDV. Support for the Guiding Principles of ACESDV. Strong knowledge of sexual and domestic violence and related issues. Experience working with underserved communities. Demonstrated team building, problem solving, creative/analytic thinking skills, and organization skills. Computer literacy which includes data entry, phone platforms, scheduling and facilitating in Zoom and Microsoft Teams platforms. Demonstrated ability to complete tasks within established time frames. Ability to work collaboratively as well as independently. Excellent written, oral communication, and listening skills. Demonstrated ability to work in high pressure, limited‑resource work environment. A workspace amenable to receiving calls in privacy or a willingness to work in the office. Ideal candidate will have: Experience in direct services to victims of domestic violence or sexual assault. Expertise in victim’s compensation, legal advocacy, orders of protection, and other resources for survivors. Bachelor’s or Master’s degree in social work, gender/women’s studies, psychology, criminal justice, or related field or equivalent experience. Fluency in both English and Spanish. #J-18808-Ljbffr A New Leaf - CAAFA