Consumer Loan Servicing Supervisor Officer

divh2Join Our Team at Cathay Bank/h2pAre you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities. Apply today!/ph3General Summary/h3pUnder the general direction of the VP, Loan Servicing Manager, responsible for managing and directing the daily activities of the consumer loan servicing staff focusing on Transaction Processing, including loan boarding, payments, advances, Freddie Mac and other transactional functions. Ensure all transactions are processed timely and accurately, and in accordance with established policies and procedures./ph3Direct Reports/h3pThe incumbent typically has up to six (6) direct reports./ph3Essential Functions/h3ulliAssigns, directs, and supervises the daily tasks and activities of staff, including, but not limited to the accurate and timely tracking of all loan boarding, payment processing, payoff processing, and other transactional functions./liliResponds to clients Qualified Written Requests, and credit bureau disputes./liliEnsures the department requests, including team email inboxes and phone calls, are reviewed and responded to timely./liliFreddie Mac processing, remittance and reporting./liliReviews completed work performed by staff to confirm accuracy and ensure prompt corrections./liliEnsures compliance with established procedures and policy to pursue a positive audit rating./liliPerforms timely reviews and clearing of entries of assigned general ledger reconciliations./liliResearches and resolves more complex internal/external client inquiries or discrepancies./liliRecommends and implements changes to increase efficiency and productivity to reduce errors and maintain data integrity./liliCreates and updates desktop procedures./liliProvides team member training and support./liliAssists with preparation of annual Performance Evaluations and coaching/counseling if needed./liliParticipates and/or chairs special projects as assigned./liliEnsures compliance with Bank policies and procedures and government regulations./li/ulh3Qualifications/h3ulliEducation: High school diploma or equivalent with some college business classes preferred./liliExperience: Minimum of three years of loan servicing and minimum of two years of supervisory experience required. Thorough knowledge of Mortgage, Heloc/consumer loans products and servicing. Thorough understanding of Freddie Mac Investor reporting, knowledge of loan origination systems and interface to servicing system. Knowledge of state and federal banking regulations and procedures with regulatory requirements including but not limited to: CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, UDAAP, HOPA./liliSkills/Ability: Self-motivated with ability to work independently and meet deadlines. PC proficient, advanced skill level with all MS Office products; Ability to work in a fast-paced environment while maintaining a high level of accuracy; Strong analytical and organizational skills. Must be able to manage workflow effectively with frequent interruptions and changing priorities. Sound understanding of loan accounting and servicing functions, and general lending policies and procedures. Experience with IBS Insight loan system a plus./li/ulh3Other Details/h3p$80K $110K / year Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus./ppCathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k)./ppCathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at View phone number on click.appcast.io or View email address on click.appcast.io . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications./p/div