Branch Manager

Base Salary Range USD $56,812.69 - USD $73,856.50 /Yr. Overview Base + Incentive: This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice. Benefits: For information regarding our benefits, please visit: Job Details Responsibilities and Duties: Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs. Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals. Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment. Prepare and submit reports reflecting branch activity and growth as needed. Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations. Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch. Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer. Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints. Attract high-quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies. Consistently display and encourage behaviors and results consistent with Mariner Finance values such as carrying out Mariner’s mission statement and Customer Obsession (GLAD). Play an integral role in developing Mariner Finance’s next line of successful managers and leaders such as Branch Manager Trainees, Operations Manager Trainees, and others, as assigned. Participate and actively engage in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency. Build and drive positive, effective, and productive company practices in multiple branch sites such as filling in for relief assignments or helping with New Branch Openings. May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice. Required Qualifications: Minimum of five (5) years of related experience in the Consumer Lending and/or Financial Services industry. Two (2) years of experience as a Branch Manager I for Mariner Finance, LLC or any affiliate or subsidiary, or two (2) years demonstrated successful managerial experience. Successful experience managing branch portfolio with annual average net receivables above $6M. Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree. Reliable transportation required. Demonstrated managerial experience in setting work priorities for, developing, mentoring, and appraising employee’s work performance. Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel. Highly proficient in Microsoft Office and financial services programs. Ability to complete essential duties/functions in a timely, accurate manner. Demonstrated problem-solving skills and interpersonal skills in demanding situations. Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch. Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies. Preferred Qualifications: Bilingual fluency in Spanish/English. Hours of Work: Monday, Wednesday, Thursday: 9:00AM-5:00PM Tuesday: 9:00AM-7:00PM Friday: 9:00AM-5:30PM Saturday hours required seasonally and as business needs require. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced. Physical Demands: While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. EEO: Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. #J-18808-Ljbffr Mariner-Finance