Services Sales Solution Architect - Mulesoft

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Role Overview The Services Sales Solutions Architect Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging MuleSoft Anypoint and Salesforce related cloud products. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on MuleSoft Anypoint and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer’s implementations, and ensuring project implementations are positioned to deliver the highest levels of customer satisfaction. They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist. Responsibilities Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements Bring best practices to each client engagement through deep platform expertise by providing subject matter expertise related to MuleSoft Anypoint products Provide oversight and governance for pre‑sales solutioning and architecture on large multi‑cloud implementations Positively impact client services renewals by aligning customer success with professional services roadmap Align closely with account and services sales team by leading pre‑sales activities such as the development of client‑specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary Successfully manage multiple strategic clients simultaneously Be recognized as a valuable and trusted advisor by customers and other members of Salesforce and continue to build a reputation for excellence in professional services Inspire people to do the best work of their careers, serving as a multiplier and amplifying knowledge and capability of the team while fostering an inclusive workplace Show continued professional growth and development The ideal candidate will have A successful track record of working effectively in a highly matrixed and fast‑growing organization; skill in correctly sizing and scoping MuleSoft projects; passion for the unique value of professional services in a cloud software company; proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their success with Salesforce; capability to navigate complex internal and external relationships for win/win outcomes; ability to partner with customer IT leaders and Salesforce partner leaders to align on technical implementation; deep problem‑solving skills and the ability to solve problems with minimal background and a fast ramp‑up. Must Have Qualifications & Skills Clearable United States citizen 5+ years of direct experience delivering and/or overseeing applicable solutions 10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise 2+ years of sizing and scoping applicable projects MuleSoft Certified Platform/Integration Architect certification Ability to travel up to 25% Preferred Qualifications & Skills Proximity to Washington D.C., Maryland, Virginia (DMV) Will hold a MuleSoft Certified Platform/Integration Architect certification 5+ years operating in major public cloud platforms (AWS, Azure, or GCP) to design hybrid integration patterns and secure connectivity Strong hands‑on experience with Kubernetes (e.g., Red Hat OpenShift, Rancher, or upstream K8s) and Docker, specifically how they underpin MuleSoft PCE infrastructure 5+ years’ expertise in core Enterprise Integration Patterns such as Publish‑Subscribe, Request‑Reply, Batch Processing, and Scatter‑Gather to architect high‑performance, decoupled, and resilient solutions 5+ years operating in a pre‑sales environment, shaping and scoping large and complex implementation projects 5+ years of enterprise‑level project or program management experience Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre‑sales activities Extremely strong written and verbal communication skills, executive level presence, and experience in a client advisory role Demonstrated ability to influence a group audience, facilitate solutioning, and lead discussions such as solution architecture trade‑offs, road‑mapping, enterprise transformation strategy, and executive‑level requirement gathering sessions Excellent strategy development and problem‑solving skills with a business development focus and experience in new products, services, and go‑to‑market approaches, while possessing broad technology understanding and operational acumen Delivery focused: previous experience leading teams of architects to deliver complex solutions Excellent analytical and problem‑solving skills Proven ability to build strong working relationships across multiple functions and levels, adept at mediating conflict and fostering healthy dialogue BA/BS degree or foreign equivalent Equal Employment Opportunity Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. Compensation & Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Compensation details are available at In the United States, the typical base salary range for this position is $197,300 - $313,700 annually. In California, New York, and select metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role is $237,700 - $344,700 per year. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr Centaur Labs