Support Associate

What This Position Is All About Saks OFF 5TH is the premier online luxury off‑price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion‑seeking customers at the best prices. The company is reimagining traditional off‑price with a digitally‑native model focused on customer experience. The Operations Associate will oversee merchandise displays and store layout, create eye‑catching presentations, encourage sales, and maintain a clean, organized selling floor and stockroom. Responsibilities Maintain high‑performance truck check‑in standards by expediting the receiving and processing of all merchandise. Deliver merchandise to departments according to visual directives and replenish product as needed. Participate in the ongoing maintenance of the selling floor and fitting rooms, including re‑sizing of fixtures, putting go‑backs away, executing markdowns, and signing fixtures and windows according to company standards. Maintain proper display of merchandise in the store, ensuring compliance with brand standards. Expedite merchandise transfers, customer sends, and Return to Vendor with urgency. Maintain cleanliness and organization of the back‑of‑house areas and ensure all duties are completed in a timely manner. Respond appropriately to customer questions, inquiries, and needs. Assist on the sales floor when required. Adhere to Asset Protection control and compliance procedures. Efficiently complete tasks or special projects assigned by store leadership. Qualifications High school diploma or equivalent. Experience executing warehouse duties within a retail, customer service, or sales environment. Proven time‑management skills and comfortable managing multiple projects with shifting priorities. Thorough knowledge of the fashion industry and a passion for sharing your expertise. Ability to act promptly in routine situations and develop a clear plan of action to positive results for the customer. Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers. Experience using inventory management systems. Flexibility to work evenings, weekends, and public holidays. Who Are You Diligent individual who loves to enhance the customer experience by executing flawless merchandise flow and presentation. Fashion expert with an outstanding work ethic, passionate and enthusiastic. Natural problem‑solver who contributes to a collaborative work environment that encourages creative thinking and innovation. Achieves results through teamwork using strong interpersonal skills. Expert communicator who builds strong internal and external relationships with ease. Adaptable to change and consistently delivers exceptional results. Establishes positive interpersonal relationships and secures cooperation even in challenging situations. Your Life and Career at Saks OFF 5TH Be part of an empowered, innovative team with an adventurous spirit and customer‑centric mindset. Play a critical role in decision‑making that positions the company for success. Enjoy exposure to rewarding career advancement opportunities across different functions within corporate offices, retail stores, photo studios, and distribution centers. Benefit from a flexible work environment and a comprehensive benefits package for all eligible full‑time employees (medical, dental, vision). Receive an amazing employee discount and other exciting perks. Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. #J-18808-Ljbffr