Associate Manager, Omnichannel

Position Job Title: Omnichannel Analyst, Project & Operations Reports to: Director of Omnichannel Job Purpose The Omnichannel Analyst, Project & Operations will play a key role in supporting the growth and excellence of Dior’s Omnichannel services across the Americas. This position combines reporting & analysis, project coordination, and operational support to ensure a seamless client journey across all touchpoints. Responsibilities Omnichannel Reports & Analytics Build, maintain, and distribute Omnichannel performance reports (weekly, monthly, quarterly) for boutiques, regions, and corporate teams. Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency. Automate dashboards and tools (Power BI, etc.) to track adoption and client experience. Conduct competitive benchmarking and market research to identify opportunities. Project & Operations Support Implement Inventory control updates based on inventory ownership, marketing calendar, key launches, product lifecycles and overall Merchandising Guidelines as well as ad hoc Business decisions (holidays cut-offs, etc.) Support the execution of Omnichannel projects, from pilot to rollout and hyper care. Assist with User Acceptance Testing (UAT) for new services, including payments, checkout, and logistics workflows. Help document and maintain Standard Operating Procedures (SOPs) for Omnichannel services (order management, returns/refunds, packaging & delivery). Coordinate with boutiques and Sales Advisors to ensure compliance with operational standards. Be the main point of contact for expert opinion on product sourcing of eCommerce and Omnichannel orders. Cross-Functional Collaboration Partner with boutiques to identify needs, improve adoption, and drive revenue through Omnichannel levers. Collaborate with IT, Supply Chain, Retail Operations, Client Service Center and Paris HQ teams to follow up on issues and deliver solutions. Provide operational support during peak seasons and new boutique openings. Presentations & Reviews Prepare and support executive presentations (business reviews, performance analysis,…). Provide data-driven recommendations to management and cross-functional teams. Skills & Competencies Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and Power BI. Strong analytical and problem-solving skills with attention to detail. Knowledge of retail operations, e-commerce, or omnichannel processes. Excellent communication and organizational skills, with ability to manage multiple priorities. Experience Minimum 4-5 years of professional experience in project management, retail operations, or performance analysis. Previous experience in luxury retail, e-commerce, or omnichannel projects preferred. Benefits The selected candidate will be offered a salary within the range of $80,000 – $90,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to an employee discount program, various paid time off, volunteer time off, holidays, mental health and well-being support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401(k) plans with an employer contribution matching plan, employee referral program, and more. Equal Employment Opportunity Christian Dior provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment. #J-18808-Ljbffr Christian Dior Couture