Customer Support Specialist II

POSITION SUMMARY: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager, and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages. PRINCIPLE RESPONSIBILITIES: Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval. Assists and provides support to internal and external customers. Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations. Maintains customer profiles and contract filing system. Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders. Research operational concerns, questions and discrepancies. Prepares and transmits reports and waste shipment summaries. Prepares manifests for mailing, scanning, or emailing. Processes memos, correspondence, reports and other documents. Reviews billing adjustments. Performs other related duties as assigned. PREFERRED QUALIFICATIONS: To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem‑solving ability. Knowledge of RCRA as it relates to waste characterization and waste processing protocols. Familiarity with DOT regulations. Knowledge of the MS Office Suite. Ability to identify trends and data patterns. Ability to coordinate and manage multiple projects. Ability to work within a team environment and handle multiple assignments simultaneously. MINIMUM QUALIFICATIONS: 1-2 years related customer service experience. Rewarding Compensation and Benefits Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long‑term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO) Benefits: The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. #J-18808-Ljbffr