Nurse Practitioner Clinical Manager, Telehealth & After-Hours Services

Brief Description The After-Hours APP Clinical Manager provides clinical, operational, and quality oversight of the After-Hours Advanced Practice Provider Program. This role supervises After-Hours APPs and Team Leads, ensuring safe, high-quality care, effective treat-in-place interventions, reduced avoidable hospitalizations, regulatory compliance, and consistent execution of the Longevity Health Model of Care. The position serves as a liaison between clinical leadership, Medical Directors, telehealth operations, and facility partners to support after-hours services across evenings, nights, weekends, and holidays. Key Responsibilities Clinical & Operational Leadership Supervise and support After-Hours APPs. Oversee after-hours clinical operations, staffing, scheduling, and workflow management. Serve as an escalation resource for complex clinical and operational issues. Ensure effective communication and care transitions between after-hours and daytime teams. Collaborate with Medical Directors and clinical leadership on high-risk cases, utilization trends, and operational performance. Support recruitment, onboarding, retention, and development of after-hours staff. Quality, Utilization & Compliance Conduct audits of documentation, clinical decision-making, treat-in-place outcomes, and regulatory compliance. Review hospital transfers, readmissions, deaths, and significant clinical events to identify improvement opportunities. Monitor utilization metrics, hospitalization rates, transfer appropriateness, and member outcomes. Develop corrective action plans and performance improvement initiatives when needed. Ensure compliance with organizational policies, CMS requirements, HIPAA regulations, and Model of Care standards. Performance Management & Staff Development Conduct routine coaching, performance reviews, and one-on-one meetings. Monitor productivity, quality scores, documentation standards, and operational metrics. Support continuing education, competency development, and leadership growth. Address performance concerns in partnership with Human Resources and clinical leadership. Communication & Collaboration Partner with Medical Directors, MDCSs, Operational Leaders, Telehealth teams, and nursing facility partners. Communicate significant clinical, safety, quality, and operational concerns to leadership in a timely manner. Facilitate team meetings, education sessions, operational updates, and quality reviews. Promote a culture of accountability, collaboration, and continuous improvement. Perform other related duties as assigned. Requirements Qualifications Education & Credentials Master of Science in Nursing as a Nurse Practitioner Active unrestricted NP license and board certification required. DEA registration, active NPI, and Medicare participation eligibility required. APP licensure and credentialing may be required in states utilizing the After-Hours Program based on organizational needs. Experience Minimum of three years of APP clinical experience required. Leadership, supervisory, preceptor, or team lead experience preferred. Experience in long-term care, geriatrics, post-acute care, hospice, palliative care, ISNP, telehealth, or utilization management preferred. Strong knowledge of treat-in-place strategies, hospitalization reduction initiatives, and nursing facility operations. Computer proficiency with Microsoft Office, EMR platforms, telehealth technology, call management systems, and reporting tools. Core Competencies Leadership and Team Development | Clinical Excellence | Quality & Audit Management | Utilization Management | Operational Oversight | Communication and Collaboration | Decision Making Under Pressure | Compliance and Professional Accountability Summary Longevity Health is a national provider of Institutional Special Needs Plans (I-SNP), created to meet the complex healthcare needs of nursing home residents. Since our founding in 2018, we've expanded our services across several states and formed strategic partnerships to deliver high-quality, patient-centered care. We are actively growing, with plans to continue expanding our services across the nation. Longevity Health is an Equal Opportunity Employer. We value diversity and encourage applicants of all backgrounds to apply. COVID-19 Vaccination Policy Longevity Health follows federal and state regulations regarding COVID-19 vaccinations. Some facilities may still require staff vaccinations to protect the health of residents. Applicants will be required to provide proof of vaccination, or an approved exemption, where applicable. #J-18808-Ljbffr Longevity Health