Community Association Manager

The Role We’re hiring an experienced Community Association Manager to serve as the operational backbone of the association. You’ll own staff management, accounts payable, financial oversight, and day-to-day building operations — working directly within Board-approved authority and reporting to the General Manager. Bilingual (English/Spanish) capability is essential to lead our housekeeping team effectively. Location: Falls Church, VA 22041. This is a fully in-person role. Compensation & Benefits $65,000–$70,000 per year Health, dental, and life insurance 401(k) with employer matching Paid time off Professional development support (CAI memberships, coursework, or relevant certifications) What You’ll Do Front Desk Management (Condominium Operations): Supervise and provide day-to-day oversight of condominium front desk staff, ensuring professional, consistent, and high-quality service to residents and guests. Recruit, interview, and make hiring recommendations for front desk personnel in coordination with management. Provide onboarding, training, and ongoing coaching to ensure staff are fully knowledgeable of procedures, customer service standards, and building policies. Develop, manage, and approve front desk schedules, ensuring appropriate coverage at all times, including arranging or providing temporary coverage when necessary. Conduct performance evaluations, provide constructive feedback, and support employee development and accountability. Serve as escalation point for resident concerns, complaints, and service issues, ensuring timely resolution and effective communication. Monitor daily front desk operations to ensure compliance with established procedures and maintain a high level of resident satisfaction. Establish and enforce cleaning standards through regular inspections and measurable performance metrics Communicate operational instructions and coaching to staff in conversational Spanish Own the end-to-end invoice lifecycle: receipt, review, approval within delegated authority limits, payment initiation, and audit trail maintenance Execute accounts payable for all Board-approved expenditures; maintain payment schedules and cash flow awareness Receive, log, and track on-site accounts receivable, including owner payments for Association Rental Parking Spaces Monitor expenditures against the approved budget in real time and flag variances proactively Assist in the development and review of the annual operating budget Track delinquent accounts and report status to the GM on a defined schedule Oversee association IT and data systems at an administrative level, ensuring data integrity and operational continuity What We’re Looking For (Required) 5+ years of experience in community association management, property operations, or a closely related role Bilingual English/Spanish – conversational fluency required for staff communication Demonstrated hands‑on experience with accounts payable, invoice management, and internal financial controls Comfort working within Board-approved budgets and delegated authority structures Proficiency with property management or accounting software (e.g., TOPS, Yardi, QuickBooks, or similar) Strong organizational skills with the ability to maintain detailed records, audit trails, and payment documentation Ability to address HR and performance issues with professionalism and appropriate documentation Nice to Have Experience working with or reporting to a Homeowners Association (HOA) or Condominium Board of Directors Familiarity with delinquency tracking and collections processes in an association context CAI (Community Associations Institute) certification or coursework #J-18808-Ljbffr