Assistant Branch Manager (Marina, CA)

Branch Manager

Serves as an integral part of the branch management team by delivering exceptional member and team member experiences, managing risk, supporting growth, and providing oversight to the operations of a branch in a complex environment to support the Credit Union's strategic initiatives. Creates a work environment where staff consistently focuses on delivering the Wescom Experience. Fosters a culture within the branch that reinforces member service, teamwork and collaboration, financial discipline, operational integrity, process improvement and efficiency. Models desired behaviors and promotes optimal member engagement and new member onboarding by promoting the use of the Building Member Connections Model. Motivates staff, reinforces relationship building and referral activity for achievement of branch growth goals, including engaging new and existing members to deepen their relationship with the Credit Union. Supports Branch Manager with team member development through formal and informal observations, routine one on ones, and skills practices to achieve organizational objectives and strategic initiatives including developing long term member relationships. Assumes responsibility for all branch functions in the absence of the Branch Manager. Performs ongoing employee development through desired career pathing options. Ensures staff is proficient in using and demonstrating all changing technology available to members including but not limited to mobile and online banking services. Supports the organization's strategic objectives by communicating and tracking goals that are specific, measureable, attainable and timely. Leads staff to achieve assigned goals, and coaches/reviews performance accordingly. Communicates production and referral expectation for consumer loan products, membership growth, insurance services (WIS and WFS), investment services (WFS), home equity products and first mortgage products. Responsible for proactively resolving escalated member inquiries and problems at the first point of contact. Oversees activities with staff that support teamwork and collaboration throughout the organization. Responsible for driving membership growth by demonstrating leadership presence within their community representing the credit union's commitment to helping Southern Californians build better lives. Participates in the business development efforts including developing relationships with local businesses for Select Employee Group (SEG) opportunities as well as participating in community events.

Bachelor's Degree and previous supervisory experience in a financial institution is preferred. Ability to demonstrate analytical skills; strong communication skills, both written and oral; ability to quickly embrace change and effectively lead others through change; consistently demonstrates professionalism; ability to work in a fast paced environment; ability to work well with others and be a team player; and ability to be creative, productive and goal oriented. Must be detail oriented with strong organizational skills. Must be proficient in job related technology applications including the Credit Union's operating system and lending system. Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook). Must maintain proficiency in using and demonstrating all technology available to members including but not limited to mobile and online banking services. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to draw and interpret bar graphs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. The noise level in the work environment is moderately quiet. It is a non-smoking environment.