Assistant Account Manager - Parking Operations

Assistant Valet Manager - Luxury HotelWe're looking for a natural leader who can bring together great service, strong organization, and hands-on teamwork. As the Assistant Valet Manager, you'll help oversee day-to-day valet and parking operations at a luxury hotel property—ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility.This role blends hospitality, leadership, and operational management. You'll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.Lead & Support the TeamSupervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnelProvide ongoing customer service training for all employeesAssist with training new hires—cashiers, valets, and shuttle driversMake meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisionsFill in for frontline associates when necessaryServe as acting Account Manager when needed (including weekends or second shift coverage)Guest Service & Problem SolvingHandle customer complaints and day-to-day operational challengesAct as a liaison between guests, staff, and managementServe as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documentedOperations & SafetyPatrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areasSupport shuttle fleet upkeep, preventative maintenance, and repair coordinationEnsure compliance with all company and client policies and proceduresAdministrative & Financial SupportProcess cash receipts and compile bank deposits for bookkeeper revenue reportsSafeguard deposits and ensure all revenue is accurateAssist with reviewing work schedules to ensure proper staffing coverageSupport reconciliation of time cards and payroll submissionAssist office manager with administrative tasksPrepare reports, surveys, or special projects as assignedWhat's in It for YouWe promote from within – grow your career here!Free parkingFlexible schedulingPaid holidays & wellness timeEmployee Assistance Program (EAP) – confidential 24/7 support + 3 free counseling sessions per household memberFT Employees:Paid vacationExtra paid day off on your birthdayFull benefits package: medical, HSA/FSA, dental, vision, commuter benefits, pet insurance, supplemental insurances, and 401(k)Seven (7) paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)(PT, PT Seasonal, FT Seasonal, or OC positions are not eligible for health benefits)Must-HavesSupervisory experience in parking, hospitality, transportation, or customer serviceStrong leadership with a hands-on, "roll-up-your-sleeves" mindsetHonest, organized, thoughtful, and dependableExcellent written and conversational communication skillsFlexible availability—weekends and holidays requiredResourceful and decisive; comfortable with fast-paced environmentsGenuine people skills and a natural ability to create positive interactionsA growth mindset—you see challenges as opportunitiesGood-to-HavesExperience in parking operations, shuttle fleet management, or valet servicesHospitality background or guest-service-focused experienceProgressive supervisory experience overseeing frontline teamsFamiliarity with scheduling and payroll processesThis list is not all-inclusive. The full job description will be provided at your interview.Estacionamiento gratuito while working at your assigned Propark location(s).Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify in AZ, CO, FL, and UT. Following acceptance of your offer, we will verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation