Senior On-Site Service Specialist

JOB DESCRIPTION

We are seeking a detail-oriented Policy Fulfillment Specialist to support policy fulfillment operations for a leading insurance client. In this role, you will be responsible for assembling, reviewing, and preparing insurance policy documents for shipment while ensuring the highest level of accuracy and confidentiality. This position is ideal for someone who enjoys structured processes, working with data and documents, and maintaining quality standards in a fast-paced environment. Position Overview We are seeking a detail-oriented Policy Fulfillment Specialist to support policy fulfillment operations for a leading insurance client. In this role, you will be responsible for assembling, reviewing, and preparing insurance policy documents for shipment while ensuring the highest level of accuracy and confidentiality. This position is ideal for someone who enjoys structured processes, working with data and documents, and maintaining quality standards in a fast-paced environment.

JOB DESCRIPTION

We are seeking a detail-oriented Policy Fulfillment Specialist to support policy fulfillment operations for a leading insurance client. In this role, you will be responsible for assembling, reviewing, and preparing insurance policy documents for shipment while ensuring the highest level of accuracy and confidentiality. This position is ideal for someone who enjoys structured processes, working with data and documents, and maintaining quality standards in a fast-paced environment. What You'll Do Assemble insurance policy packets and support documentation according to established procedures. Perform quality checks to ensure documents are accurate, complete, and assigned to the correct recipient. Handle confidential and sensitive information with a high degree of accuracy and discretion. Create shipping labels and prepare outgoing packages through UPS. Retrieve, download, and print documents from shared network drives as needed. Maintain records, spreadsheets, and tracking logs to support daily operations. Communicate professionally with client contacts regarding policy requests, updates, and fulfillment activities. Utilize Microsoft Outlook, Excel, shared drives, and other business systems to manage workflow. Support service-level commitments and ensure timely completion of all assigned work. Qualifications Must Have Strong attention to detail and commitment to accuracy. Basic proficiency with Microsoft Office, including Outlook and Excel. Experience working with data, spreadsheets, and shared/network drives. Strong written and verbal communication skills. Ability to handle confidential information responsibly. Strong organizational skills and the ability to follow established procedures. Ability to work independently and manage multiple priorities. Nice to Have Experience in document processing, records management, fulfillment, mailroom, print services, or administrative operations. Experience with UPS or other shipping platforms. Experience working in insurance, financial services, healthcare, or other regulated environments. Familiarity with quality control and document verification processes. Why Join Us? This role offers the opportunity to support a critical client operation where accuracy, organization, and attention to detail directly impact customer outcomes. You'll work in a professional environment with the autonomy to manage your daily workflow while serving as a key contributor to About Us Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest In Yourself Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8713 Job Category : Digital Services & Delivery Posting Date : 2026-10-19T19:31:51+00:00 Degree Level : High School Graduate Job Schedule : Full time Locations : Birmingham, AL, United States Driving requirements : Non-driver Sign-on Bonus : No #J-18808-Ljbffr Ricoh USA, Inc.