Medical Scheduler

Job Description

Job Description

As a Medical Scheduler, you will be responsible for managing a high volume of calls from patients needing to schedule appointments.

Essential Functions of the Role:

• Serves as the first contact for patient care by scheduling and confirming patient appointments, follow-up testing, check-ups, and physician referrals via telephone
• Managing multiple incoming and necessary outbound calls to maintain and ensure organization within provider schedules to include provider line and new patient referral line
• Collects and accurately verifies of patient insurance and demographic information
• Manage daily in basket of tasks to support patient and provider needs
• Compile and record medical charts, reports, and correspondence as needed
• Schedulers may engage in rescheduling, follow up appointments, new patient referrals, or procedure/diagnostic scheduling

Minimum Qualifications:

• 1 year of experience in a medical environment with familiarization with terminology and sense of pace.
• Experience with EMR
• Experience in Microsoft Office products

Desired Qualifications:

• 1 year of experience in managing high volume calls

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. 

Work Environment

Work is performed in a typical medical clinic and/or business office environment.

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The statements contained herein are intended to describe the general nature and level of work performed by the Medical Scheduler, but are not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.