Senior Customer Support Leader — Care Experience
Socket.dev
PointClickCare is seeking a Manager, Customer Support, to lead a team of solutions analysts delivering world-class customer service. You will oversee daily operations, coach staff, and implement processes to ensure consistent service quality. You will manage cross-functional collaboration with Product, SaaS Ops, and other teams, acting as a liaison as needed. The role requires entrepreneurial energy and a passion for customer experiences, reporting to the Senior Director, Customer Support. #J-18808-Ljbffr Socket.dev
$132k - $163k
...commitment to serving our customers, communities, and... ...by industry leaders including... ...Hover's Customer Experience team is at an inflection... ...QA looks like, and care deeply about how knowledge... ...thousands of support conversations per... ...includes US-based Senior Specialists who handle...SeniorFull timeFor contractorsWork at officeLocal areaFlexible hours- MaziCTools is seeking a Customer Support Manager to join our team on a part-time remote basis. The ideal candidate will oversee our support... ...team and develop effective strategies that enhance customer experience. The role demands excellent communication and analytical...SuggestedRemote jobPart time
- ...dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will... ...and possesses strong leadership and communication skills. Experience with customer support platforms like Zendesk is required. #J...Suggested
- ...work with a small team that cares deeply about quality, make music... ...company and the leader in AI music. We are backed by... ...career building world-class support organizations and you’re itching... ...the role. As Sr. Manager of Customer Experience at Suno, you’ll own our customer...SeniorFull timeWork at officeLocal area
- Flying Seekers invites applications for the Senior Customer Care Officer position at Qatar Airways, based in New York (JFK). The role involves... .... Ideal candidates will possess at least 4 years of experience and a bachelor’s degree, coupled with strong organizational...Senior
- ...strategy in the Private Sales Region. You will work closely with regional stakeholders to retain and grow top clients through valuable experiences. This role requires 7+ years of experience in client development or related fields, strong collaboration skills, and expertise in...Senior
- ...Senior Manager, Analytics, Customer Experience The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving... ...architect and oversee an expansive global network of support centers spanning both teammate-assisted and AI-driven...Senior
$112,000 - $181,000 per day
...before they ever surface to a customer. Backed by $25M from Sound... ...companies.This is the first Senior CX Manager role at the company... ...decides what great customer experience looks like, builds the team to... ...greenfield role: you design the support function from scratch, set...Senior- Doppel is seeking a hands-on technical leader to head Technical Support & Services, combining frontline Customer Support with a high-caliber escalation and technical services... ...You will guide day-to-day operations, coaching senior staff, and driving scalable processes,...SeniorRemote job
$89.36k - $134.04k
...profitable brand growth, and exceptional client experiences. Lead the client learning agenda working... ...and targeted experience improvements.•Support the development, maintenance, and... ...techniques, with demonstrated focus on client or customer experience measurement. B2C category...SeniorFull time- Costco is seeking an experienced Customer Support Manager to oversee and enhance our remote support operations. The ideal candidate will demonstrate exceptional leadership, strategic oversight, and a strong ability to adapt in a dynamic work environment. With a focus on...Remote jobRelocation package
- Mercury is seeking an Operations Readiness Program Manager to operationalize and continuously improve the systems that keep Customer Support aligned through change. You’ll partner across Support, Product, Risk, Engineering, and Enablement to drive readiness planning, tooling...Senior
- Clio, a global leader in legal AI technology, seeks a Vice President of Global Customer Support to define and lead the multi-year strategy for serving customers worldwide. You will own end-to-end support for Clio's platform and Clio Work, leading a 150+ person global organization...Worldwide
- ...Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused Customer Experience Coordinator to join our growing remote team. In this role, you will support clients by coordinating services, answering questions, and ensuring every interaction...Remote workWork from homeFlexible hours
- ...Opportunities with Atlas Technologies, Inc. Senior Integrated Logistics Support Lead Looking for a career where... ...IT company serving multiple DoD customers in support of America's warfighters... ...for this position will have proven experience in a technology-driven program or...SeniorRelocation
$135k - $167k
...Hover's Inbound Customer Experience Team Leadership OpportunityHover's Inbound... ...— and we're looking for a leader who can run it with equal parts... ...hand in shaping what "great support" looks like as the industry... ...bonding leaveMandatory Self-Care Days - A day set aside each...SeniorFull timeWork at officeLocal areaFlexible hoursShift work- United States Digital Space LLC is seeking a Senior Manager of Customer Success to shape the customer experience by leading a high-performing team focused on strategic relationships with key customers. You will drive retention, expansion, and cross-functional collaboration...Senior
- BMC Software, Inc in New York is looking for a Customer Success leader to enhance customer experience and drive adoption of BMC solutions. You'll build customized Success Blueprints to align with customers' business objectives while managing post-sales strategies across...Senior
- United States Digital Space LLC is seeking a Sr. Customer Success Manager to support Pennsylvania or New Jersey. This role will manage client relationships from implementation through live use, consult on best practices for leveraging our SaaS solution, and identify opportunities...Senior
$230k - $260k
...Notion.Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things... ...& executing the customer support strategy to ensure that the company... ...provides an exceptional customer experience at scale. As a strategic...Local area$125k - $140k
...Bachelors Degree and 5-7 years of related experience in client experience; previous... ...We Expect From You The Client Experience Senior Manager is responsible for overseeing the... ...to HQ counterparts for improved tools or supporting elements to ensure a harmonious client experience...SeniorContract workSeasonal workWork at officeLocal area$95k - $150k
RADAR seeks a Senior Manager of Customer Experience in New York, NY. This role focuses on leading a team to support the implementation and adoption of RADAR’s technology in retail environments. Responsibilities include managing customer relationships, driving operational...Senior- Yuno is seeking a highly technical Technical Product Manager to lead Client Experience as the Single Threaded Leader. You will own the roadmap, architecture, and operational health across Developer Platform, Client Identity, Data & Access, and Checkout surfaces. You will...Senior
- Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies...Work at officeRemote workHome officeFlexible hours
- Macy’s is seeking a Selling and Support Captain to champion customer service, merchandising, and brand loyalty... ...selling initiatives under a People Leader. Advancement opportunities include... ...Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically...Hourly payFull time
- A sustainability platform is seeking an experienced Customer Success Operations professional to drive strategic initiatives and enhance customer value. The role requires over 6 years of relevant experience, strong analytical skills, and proficiency in tools like Salesforce...SeniorWork at office
- ...Manager for its newest New York City location in Flatiron. You will drive sales, lead a diverse team, and ensure an exceptional customer experience aligned with Subdued’s brand standards. Responsibilities include daily operations, inventory management, payroll alignment,...
- Studs is seeking a part-time Retail Operations & Customer Experience Associate to deliver exceptional customer support and real-time field team assistance in New York. You will act as the main conduit between Retail teams, customers, and the corporate office, handling inquiries...Part timeWork at office
- ...Square in New York, NY is seeking a part-time Sales Lead to deliver exceptional customer experiences. You will greet customers, share knowledge of products, manage transactions, and support store operations with a positive, energetic presence. You will stay informed on...Part time
- Walgreens in Brooklyn, USA is seeking a Store Manager to lead retail and pharmacy operations, drive customer experience, and optimize team performance. The role covers opening/closing shifts, staffing, stock control, and ensuring compliance with regulations while maintaining...Shift work
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