Triage Specialist - Remote in Lebanon, TN

Triage Specialist

The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.

Work Location & Training: This position requires in-office training at our Lebanon (LBN) location for approximately the first 12 months. Upon successful completion of the training period, the position will transition to fully remote/work-from-home.

Essential Duties and Responsibilities:

• Answer incoming phone calls and return voicemails; address patient questions, provide guidance, or direct calls to the appropriate department.
• Identify and appropriately relay stat or emergent situations to providers.
• Communicate pathology and biopsy results to patients and coordinate follow-up visits or minor procedures as needed.
• Manage refill requests efficiently and accurately.
• Evaluate and document wound concerns, escalating to providers when necessary.
• Navigate EMA/EMR systems to process faxes, tasks, chart updates, and documentation.
• Create new patient charts, schedule new patient appointments, and ensure accurate note preparation.
• Provide patient education and answer questions using clear communication and basic medical terminology.
• Document all patient interactions thoroughly and accurately in EMA.
• Schedule surgeries and procedures according to provider-specific templates, guidelines, and availability.
• Prioritize skin cancers based on type, subtype, size, location, and aggressiveness to ensure timely care.
• Explain Mohs procedures and set expectations for patients undergoing surgery.
• Conduct pre-operative assessments and coordinate necessary prescriptionssuch as antibioticsunder provider direction.
• Manage pre-certification and prior authorization requirements for procedures.
• Monitor and respond to incoming emails to ensure timely communication with patients, providers, and staff