Patient Access Specialist I

Patient Access Specialist I

At SOL Mental Health, we're not just building another clinical practicewe're redefining what's possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your contributions matter here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systemsareas where your expertise becomes invaluable.

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Why building something new matters. Building a leading mental health practice is challengingwe don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

Position summary. The Patient Access Specialist is a part of SOL Mental Health's Patient Access team and represents the "front door" to the practice. The Patient Access Specialist is responsible for matching and scheduling new patients with SOL clinicians who are well suited to support their needs, and is foundational to SOL's objective to deliver Superior Access to the communities we serve. This role requires heavy phone work, strong verbal communication, and customer service skills. This is a hybrid in-office role, with some remote work from home. The office is located in Pearland, Texas.

Essential responsibilities and duties:

• Deliver exceptional, empathetic customer service to patients, referral partners, and internal team members.
• Support new patients from the time of their first inquiry through scheduling their first visit with SOL Mental Health.
• Provide communication support to new patients (phone, email, online chat, social media) who are looking to access, understand, or utilize services provided by SOL Mental Health.
• Work extensively within SOL Mental Health's electronic health record (EHR) to capture, input, and coordinate client appointments with clinicians.
• Accurately document all patient interactions within the EHR and CRM tools.
• Facilitate communications and triage existing patients who are seeking to schedule appointments, deliver information to their respective practice, ask questions related to insurance/billing activities, and other general customer service questions.
• Capture accurate client medical, demographic, and contact information for ease of use by Clinical Team.
• Work within insurance portals and/or coordinate with care advocates to confirm health insurance benefits and care eligibility for patients.
• Respond to requests for assistance and/or possible processing of patient financial responsibility.

Job requirements & skills:

• Possess excellent customer service skills and ability to effectively communicate through verbal and digital communications.
• Extremely versatile and ability to think creatively while interacting with clients.
• Highly organized and able to juggle multiple tasks at once.
• Tech-savvy with the ability to learn systems applicable to all aspects of clinical operations.

Preferred experience:

• Experience in direct outpatient Patient Access, scheduling, or healthcare call centers.
• Knowledge of HIPPA compliance and confidentiality.
• Experience with front-desk operations.
• Solid working knowledge of verifying insurance eligibility and benefits.
• Experience in reviewing and communicating general health insurance and eligibility/benefits clearance information to patients in a healthcare setting.

Compensation: $19-$21 / hour

This is a Hybrid role with 2 days in office and 3 days remote.

We do things differently at SOL. Our values guide everything we do:

• We lead with heart
• We look for good in others
• We strengthen each other
• We strive for excellence
• We break new ground

If you're looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we'd love to connect. Join us in shaping the future of mental health care.

At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply.