Service Team Member

Store - BALT-HUNT VALLEY, MD

Responsibilities

• Deliver friendly customer service, help customers shop, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.
• Provide a fast and friendly checkout experience and execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return/go back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Qualifications

• Retail and/or customer service experience preferred.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate controlled.
• Occasional outdoor work may be required to retrieve shopping carts or while unloading trucks.
• Frame shop contains a glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

All applicants must satisfy federal, state, and local legal requirements. Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay Range for this Position: $15.00 - $17.70

Michaels is an Equal Opportunity Employer.