Lead IT Technician

NEW Full Time Role Summary The Lead IT Technician is responsible for delivering advanced technical support and leadership within an organization. This role involves overseeing complex hardware and software issues, guiding and mentoring IT support staff, and ensuring the smooth operation of computer systems, networks, and communications equipment. The position requires collaboration with business units and external vendors to maintain operational excellence and enhance customer satisfaction. Responsibilities Provide advanced guidance, mentorship, and training to IT Technicians, supporting troubleshooting and resolution of complex technical issues. Assist senior IT leadership in managing internal customer relationships and addressing technical requests to ensure high levels of satisfaction. Develop, update, and maintain support documentation and operational procedures. Handle end-to-end incident resolution, including identifying root causes and implementing preventive measures, accurately documenting activities within ServiceNow. Troubleshoot and resolve complex hardware, software, network, and peripherals issues, including printers and audiovisual equipment. Coordinate hardware installations, upgrades, and configurations across multiple locations. Manage warranty support, equipment repairs, and vendor support activities. Support meeting and event technology, including video conferencing and audiovisual setups. Escalate and report server outages, LAN/WAN connectivity issues, and collaborate with infrastructure teams for resolution. Monitor and coordinate support activities performed by third-party vendors, providing weekly status updates on ongoing initiatives and issues. Qualifications Demonstrated understanding of advanced technology standards and support practices. Proven ability to oversee complex technology installations and configurations. Strong troubleshooting skills across hardware, software, and network environments. Excellent communication, mentoring, and problem-solving skills. Ability to manage change effectively and evaluate its impact on business operations. High school diploma or GED required; Bachelor's degree in Information Technology or related field preferred. Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent preferred. Minimum of 5 years of relevant IT support experience. Experience supporting enterprise-class desktop, mobile, audiovisual, and network technologies is preferred. Publishing Pay Range: $32.00 - $37.00 hourly Location: On-site About GDH: At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service. GDH Benefits GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates. GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants. Location/Region: Miami, Florida #J-18808-Ljbffr